Hello Guest, if you are reading this it means you have not registered yet. Please take a second, Click here to register, and in a few simple steps you will be able to enjoy our community and use our OpenViX support section.
Results 1 to 14 of 14

Thread: vm service terrible

  1. #1
    jjp2701

    vm service terrible

    i have now been on the virmin internet service for over a year now, i am on there so called 50 ,meg service, for about a year, it was very good at first, but after about 3 months down the line, it has been a nightmare,

    i keep getting it on and off, they have had there so called engineers out, who most havent a clue,

    it works fine for a few days, then goes rubbish again, so i rang them up and spoke to there chief technician, and he said in my area its over utilisation in my area, now i said ok how long will it be until fixed, they said a few weeks, this was about 3-4 month ago, lol, so i keep ringing up, and they say still having probs, i then told them to shove it were the sun doesnt shine, they said u cant u r contracted, i said r u taking the p.ss, they said no, so i am fuming, they r the worst company i have ever known, i would love to go to a orginized, boxing venue for virgin staff, where they each get in the ring, i would pretend i work for them, and enjoy the boxing fight,lol, and whisper and say i am a customer of theres,lol

  2. #2

    Title
    Senior Member
    Join Date
    Oct 2010
    Location
    Berkshire
    Posts
    9,697
    Thanks
    1,039
    Thanked 4,385 Times in 2,257 Posts
    in regards to being contracted

    well if they are not getting the service they promised then you have a reason to break contract without reprimand

    speak to citizens advice borough [CAB] about this as I'm sure you can get out of contract for this reason
    PM HELP WILL BE IGNORED PLEASE POST HERE IN FORUM AS IT BENEFITS EVERYONE
    NO CARD SHARING TALK WILL BE TOLERATED, LAN OR WAN! IN OPEN FORUM OR PM


    IF THE POSTS HELP PLEASE CLICK THANKS OR ADD TO REP ↓

  3. #3
    satmanbasil's Avatar
    Title
    V.I.P
    Join Date
    Mar 2010
    Location
    SouthEast UK
    Posts
    893
    Thanks
    43
    Thanked 276 Times in 198 Posts
    Hi mate

    Backing up what silverfox states if you have a record of down time on your vm broadband service the yes you can get out of contract. However why not try and complain and get compensation by means of a reduction in your monthly cost, Im sure rather than lose a customer they would consider this

    satmanbasil

  4. #4
    jjp2701
    Quote Originally Posted by satmanbasil View Post
    Hi mate

    Backing up what silverfox states if you have a record of down time on your vm broadband service the yes you can get out of contract. However why not try and complain and get compensation by means of a reduction in your monthly cost, Im sure rather than lose a customer they would consider this

    satmanbasil

    i have done m8, all they do is take 5-10 of for losing the service, thats that month, and thats if i am lucky, so my 50 meg service never works, i wish there was another provider who could give me a good and pretty high speed service, thats were virmin have got me by the gonads

  5. #5

    Title
    Senior Member
    Join Date
    Oct 2010
    Location
    Berkshire
    Posts
    9,697
    Thanks
    1,039
    Thanked 4,385 Times in 2,257 Posts
    BT Infinity do fibre optics aswell
    PM HELP WILL BE IGNORED PLEASE POST HERE IN FORUM AS IT BENEFITS EVERYONE
    NO CARD SHARING TALK WILL BE TOLERATED, LAN OR WAN! IN OPEN FORUM OR PM


    IF THE POSTS HELP PLEASE CLICK THANKS OR ADD TO REP ↓

  6. #6
    Larry-G's Avatar
    Title
    V.I.P
    Donated Member
    Join Date
    May 2010
    Posts
    32,542
    Thanks
    7,824
    Thanked 22,937 Times in 12,378 Posts
    Quote Originally Posted by silverfox0786 View Post
    BT Infinity do fibre optics aswell
    lol you have to be lucky enough to be in a area that there currently offering this. for example where i live there not planning to roll out bt infinity till at least 2014.
    and with no other cable options i'm stuck on Victorian twisted pair copper wiring technology for my phone / internet service.
    My posts contain my own personal thoughts and opinions, they do not represent those of any organisation or group but my own.

    If you don't like what I post, Don't read it.

    SIMPLES.

  7. #7
    jjp2701
    and not just that bt have been blocking aload of there ports, for certain things, so bt is a no no thanks

  8. #8
    Stanman's Avatar
    Title
    Junior Admin
    Donated Member
    Join Date
    May 2010
    Posts
    11,284
    Thanks
    1,035
    Thanked 3,599 Times in 2,632 Posts
    The only one they restrict is BT, even usenet is um throttled. I would not go with them as hate anything longer than 12 months.

    Support The Sponsor - Buy from the best HERE
    Please abide by the rules - have a read HERE
    VIX manual & guides >>HERE
    Download images from >> HERE
    New Box Setup Guide >>HERE

    D I S C L A I M E R
    My right to post information is protected under the rights for freedom act. In all instances, information discussed here on my posts are either hypothetical in nature, out of general curiosity, common knowledge, public knowledge, or role-play. Any use of the collective descriptions and shared knowledge from any of my posts are at the sole discretion of the reader. I am not responsible for what you do with it!

    PM HELP WILL BE IGNORED PLEASE POST HERE IN FORUM AS IT BENEFITS EVERYONE


    Follow us on Twitter

    NO CARD SHARING TALK WILL BE TOLERATED, LAN OR WAN! IN OPEN FORUM OR PM

    IF THE POSTS HELP PLEASE CLICK THANKS OR ADD TO REP ?



  9. #9

    Title
    Forum Supporter
    Donated Member
    Join Date
    Oct 2010
    Location
    Bel Air
    Posts
    4,641
    Thanks
    761
    Thanked 1,450 Times in 832 Posts
    As mentioned a few posts above go to customer retentions team speak to em an let em know how u feel. They are pretty good in retaining customers. If its a utilisation issue then they shud b able to compensate u for the downtime. Only other thing have u gt a superhub or a standalone modem?
    "Patience is a virtue, Possess it if you can"
    -------------------------------------------------------------------------------------------------------------------------------------------------------
    How to Install Cams on ViX Image - Click Here / How to Setup Picons on ViX Image - Click Here
    How to Use Image Manager & Backup Manager on ViX Image - Click Here / How to Use Log Manager on ViX Image - Click Here
    How to Setup Inadyn on ViX Image - Click Here / How To Update Satellites.xml File - Click Here
    How To Stream TV To iPhone & iPad - Click Here
    -------------------------------------------------------------------------------------------------------------------------------------------------------
    D I S C L A I M E R
    My right to post information is protected under the rights for freedom act. In all instances, information discussed here on my posts are either hypothetical in nature, out of general curiosity, common knowledge, public knowledge, or role-play. Any use of the collective descriptions and shared knowledge from any of my posts are at the sole discretion of the reader. I am not responsible for what you do with it!

    PM HELP WILL BE IGNORED PLEASE POST HERE IN FORUM AS IT BENEFITS EVERYONE

  10. #10
    Sicilian's Avatar
    Title
    The Boss
    Join Date
    Mar 2010
    Posts
    29,666
    Thanks
    23,604
    Thanked 26,081 Times in 7,641 Posts
    Read my thread here http://www.world-of-satellite.com/sh...a-50mb-service! Took months to get sorted.
    D I S C L A I M E R

    My right to post information is protected under the rights for freedom act. In all instances, information discussed here on my posts are either hypothetical in nature, out of general curiosity, common knowledge, public knowledge, or role-play. Any use of the collective descriptions and shared knowledge from any of my posts are at the sole discretion of the reader. I am not responsible for what you do with it!

    Please help keep OpenViX online, donate HERE.
    Rules can be found
    HERE
    Support our sponsor World-Of-Satellite
    HERE
    GIGABLUE UHD QUAD 4K, VU+ DUO 4K SE, ZGEMMA H7S, VU+ UNO 4K SE
    Triax 1.1m Powered by TM2600, Fixed 28.2 Zone 2 dish with GT-SAT Unicable





  11. #11
    jjp2701
    Quote Originally Posted by punisher View Post
    As mentioned a few posts above go to customer retentions team speak to em an let em know how u feel. They are pretty good in retaining customers. If its a utilisation issue then they shud b able to compensate u for the downtime. Only other thing have u gt a superhub or a standalone modem?
    its a standalone modem, and router, i had the superhub, but that was really rubbish, so i used the other black modem that they gave out for 50 meg connections,

    they said it should be all done by the end of october,lol, they r pants, they just took some money of this months bill, but its constantly like this, they need to put more servers on there stations, instead of overloading them, by letting more people join

  12. #12

    Title
    Senior Member
    Join Date
    Jun 2010
    Posts
    233
    Thanks
    5
    Thanked 40 Times in 36 Posts
    Just tell you will be speaking to Ofcom about it. You can contact Ofcom on the internet.

    Last edited by Alec; 03-10-11 at 17:19.

  13. #13
    jjp2701
    virmin back to slow speed and sometimes none at all, i am now getting half a meg connection, when it should be 50 meg, how poor are this company,

  14. #14

    Title
    Forum Supporter
    Donated Member
    Join Date
    Oct 2010
    Location
    Bel Air
    Posts
    4,641
    Thanks
    761
    Thanked 1,450 Times in 832 Posts
    U need to ring em and rant, just rant rant and rant tillthey have no choice but to do suma, ask to speak to manager then ask to speak to his manager lol u get the drift. Its tough though cuz if it is a utilization issue then nothin can be done but they shud be able to tell u something one way or another
    "Patience is a virtue, Possess it if you can"
    -------------------------------------------------------------------------------------------------------------------------------------------------------
    How to Install Cams on ViX Image - Click Here / How to Setup Picons on ViX Image - Click Here
    How to Use Image Manager & Backup Manager on ViX Image - Click Here / How to Use Log Manager on ViX Image - Click Here
    How to Setup Inadyn on ViX Image - Click Here / How To Update Satellites.xml File - Click Here
    How To Stream TV To iPhone & iPad - Click Here
    -------------------------------------------------------------------------------------------------------------------------------------------------------
    D I S C L A I M E R
    My right to post information is protected under the rights for freedom act. In all instances, information discussed here on my posts are either hypothetical in nature, out of general curiosity, common knowledge, public knowledge, or role-play. Any use of the collective descriptions and shared knowledge from any of my posts are at the sole discretion of the reader. I am not responsible for what you do with it!

    PM HELP WILL BE IGNORED PLEASE POST HERE IN FORUM AS IT BENEFITS EVERYONE

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
This website uses cookies
We use cookies to store session information to facilitate remembering your login information, to allow you to save website preferences, to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.