Warning to three dishonest customers!

[world-of-satellite.co.uk]

You may be in trouble with the first case.

A person orders some goods from you, with delivery included, and authorises full payment.
You get a bad feeling in your water, or whatever, and block delivery, keeping the goods instead.

The purchaser, who had a contract that included delivery, must now turn up in person to collect the goods for the transaction to be concluded. However, it is you who broke the contract by not delivering the goods as agreed, and the purchaser is under no obligation to dance to your tune.

Since you are holding the goods with no intention of delivering them, and also the money, the customer seems to me to be fully justified in instigating a chargeback. That is what they are for - to recover your money when goods are not delivered.

Now, you name the person in public and describe them as dishonest, leaving yourself open to a suit for defamation.

Maybe there is more to it than you have described, but I think you may need to consider doing some rapid back-pedalling, or getting on the phone to your solicitor.

Your right, I haven't posted the exact full chain of events for Chargeback 1. So here it is: -

Buyer order's goods, we dispatch. Buyer is not home to take delivery on two attempts. Goods sit in couriers warehouse for 5 days, then they are returned to us as buyer did not collect with photo ID.

We are then left wondering what on earth is going on, so upon receipt of the returned goods we contact the buyer. The mobile number had somekind of answerphone system where the call is screened, anyway this anserphone system had someone else's name which we found curious. We then emailed the guy, who then replied with another phone phone number to call. When we called we where given some story that the first number was work number and this second number was a personal mobile. Anyway cut a long story short we agreed to re-send the goods a second time at our expense providing he'd be home to accept delivery.

Goods have now gone out a second time, low and behold the guy is not home for delivery! We then telephone the second number again and the line is dead! At that point we decided enough is enough and recalled the parcel and had it returned.

We then emailed the guy and gave him two choices as follows: -

1. Scan photographic ID and a utility bill of the card holder and email to us, then we would re-send the goods provided he paid for the shipping.

2. Collect from us as we are within driving distance from him, providing he bought along photographic ID and a utility bill.

He then failed to do any of the above, instead he contacted us asking if a friend could collect! So I ask you this, would you agree to give nearly £800's worth of goods to a friend without any of the ID? Think not! On the phone he agreed that he would arrange the photo ID and decide weither to collect or have them re-sent. We where waiting for his decision when we got the chargeback, never once did this guy call and cancel the order. In now way or form where we holding the goods refusing to send them, we where simply asking for photographic ID and proof of address.

This matter will be handed over to the police.