Had enough of Virginmedia 50mb service!

[Sicilian]

Theres been a fault in my area since 20th Feb! Some kind of utilization issue. They're saying that it wont be fixed until 25th March! So much for the 50mb service!

Fault code is F001523353.

They given me a £25 credit, but as explained to their call centre, I don't care about the fooking money, I just want the service that I signed up for!

I know one thing for sure, if its not fixed by the 25th, a very unhappy customer will be leaving!



Rant over!

[punisher]

This happened in leicester too but went on for nearly 2 months. Hope that aint the case with your area. If it happened to me id b pissed too

[Larry-G]

lol i'd kill for those speeds.

dont have cable where i am, i have a crappy copper network ( BT ) but with AOL UK. supposed to get 8 meg DL but from about 14:00 to 23:00 they cap my speed some thing rotten. as for upload i get 44k regardless of time of day. and lets not get onto the speeds provided by this web n walk dongle i'm using now LOL.

[Sicilian]

This happened in leicester too but went on for nearly 2 months. Hope that aint the case with your area. If it happened to me id b pissed too

To fair I dont often get issues, but an issues happens its always band. This one is the worst since I signed up to the 50mb service. In this day and age i cant believe its takes this long to repair something. If a certain part takes this long to repair why don't they keep spares ready one the shelf? Maybe i'm talking out of my rear end....just very frustrated now.

[pooface]

This happened in leicester too but went on for nearly 2 months. Hope that aint the case with your area. If it happened to me id b pissed too

When this this happen & get fixed then? A colleague of mine on virgin was ranting about his net being up & down all the time. Wonder if this was his prob. He never came back and said was fixed, but virgin never told him there was a prob. The engineer said it must be his comp. But he'd said he reformatted. But can never really trust him

Sent from my HTC Desire Z

[punisher]

To fair I dont often get issues, but an issues happens its always band. This one is the worst since I signed up to the 50mb service. In this day and age i cant believe its takes this long to repair something. If a certain part takes this long to repair why don't they keep spares ready one the shelf? Maybe i'm talking out of my rear end....just very frustrated now.

the thing is, the ubr platforms that hold 10/20/30/50mb customer are getting full up, they need to plan how they can utilise the network and make it so that each platform has the right amount of people on it for the right service and wont effect anyone's service, where as at the moment the 10/20/30/50mb are mixed up and probably all over the place. so they need to rethink and resegment those platforms. now god knows officially how long it should take but from experience a month or 2 and even 3 in most cases

When this this happen & get fixed then? A colleague of mine on virgin was ranting about his net being up & down all the time. Wonder if this was his prob. He never came back and said was fixed, but virgin never told him there was a prob. The engineer said it must be his comp. But he'd said he reformatted. But can never really trust him

Sent from my HTC Desire Z

hmm i worked over there a good few months back and the problem was still occuring then, but prior to me being there i think it was already happening for a month or 2, so all in all i guess it was around 2-4 months for most people, im not too sure on exactly how long, but as far as i know, a few people said it was working for them but not sure on the whole

[bassethound]

I thought the move to a docsis 3.0 was supposed to alleviate over subscribed UBR,s

here is a great unofficial forum about Virginmedia

http://www.cableforum.co.uk/board/:

[Ojustaboo]

VMi are great when it all works, when it goes wrong can be a nightmare.

trouble is, there's no real competition. I'm on the 50Mbit service too and luckily so far it's been fine.

But even if it dropped to 1/2 the speed, it's still faster than anything I can currently get in my area over the BT line.

ps, if anyone ever needs tech support for VM, it's much better to post on their support forums at http://community.virginmedia.com/ than ever consider picking up the phone.

[punisher]

Ubrs are still oversubscribed and plans are there to expand and resegment, i dont think they released potentially a shed load of people would want vm lol its grown so big so fast.

Sic the problem is network related but the eta u have is when think it will b up and running. Never know it could e sooner bt dont hold me to that lol

[Sicilian]

Starting to get really, really pissed off with Virginmedia now! Just phoned them as the issue still hasn't been fixed and been advised of a new estimated date of 27th Arpril How the hell can they market 100mb lines if 50mb customers cant even get full speed!

[punisher]

damn i hope the same doesnt happen to you as it did in leicester :| otherwise we defo losin another customer lol what did they say the reason was this time? still resegmentation?

[Sicilian]

Still not fixed

[pooface]

You not having much luck with internet are you?! Lol

Sent from my HTC Desire Z

[punisher]

damn i dunno what to tell ya mate, thats a pain in the ass and it would peee me right off. only thing i would do it get the whole dam thing for free for aslong as u can even though it wont compensate for shoddy internet

[emporer]

My 50mb was a wee bit up and down a few nights back, had it since launch and generally its been spot on, was really nice to go from being capped every day by them to no caps at all, apparantly they are traffic managing the 50mb lines now but ive not seen it, although most of my up and downs are to usenet and I just ssl 443 for the main and its kept me full whack all the time. I'd love to go to the 100mb but their 'superhub' thing is awful, I mean really bad!