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Thread: Service unavailable check tuner configuration

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    sarntech's Avatar
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    Service unavailable check tuner configuration

    I'm getting the above message. I've rebooted the box, checked the connections, checked the aerial (it's connecting to a TV in another room), and run an automatic scan which finds no channels.
    The screen is showing "open is please wait".
    Is there anything else I can do to get it working? Using ABM.
    Any help much appreciated.

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    abu baniaz's Avatar
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    What have you configured the tuners as? Might be better for you to post a screenshot for each tuner.

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    sarntech's Avatar
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    Both tuners configured as
    Simple
    Single
    28.2E Astra 2e/2f/2g
    Send Diseqc : no

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    You have an aerial wire connected to satellite tuners. That is not going to work.

    Satellite wire to satellite tuner
    Aerial wire to terretsial/hybrid tuner.

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    You are new here, please read the thread in link below which explains how to start threads.


    http://www.world-of-satellite.com/showthread.php?33155-ALL-MEMBERS-PLEASE-READ!-New-method-of-posting-in-ViX-Support-Section!

    No harm has been done, no need to apologise. Please bear in mind for future support questions.

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    Quote Originally Posted by abu baniaz View Post
    You have an aerial wire connected to satellite tuners. That is not going to work.

    Satellite wire to satellite tuner
    Aerial wire to terretsial/hybrid tuner.
    I have satellite leads to satellite tuners. It's been working fine until today and I haven't changed anything.
    Last edited by sarntech; 15-08-16 at 18:22.

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    Quote Originally Posted by abu baniaz View Post
    You are new here, please read the thread in link below which explains how to start threads.
    OK - note taken

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    What is the meaning of this?
    checked the aerial (it's connecting to a TV in another room), and run an automatic scan which finds no channels.
    What has changed/happened today?
    Did you install anything like channel list or perform an update?
    What image are you using?

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    Quote Originally Posted by abu baniaz View Post
    What is the meaning of this?


    What has changed/happened today?
    Did you install anything like channel list or perform an update?
    What image are you using?
    I checked that the aerial hadn't moved by watching Freesat in a different room.
    I haven't changed anything today. I looked for release 4.2.001 in Image Manager but didn't download it.
    How do I check my image?

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    Menu > Information > About
    will show you image details, but don't worry about it.

    What do you mean by "aerial". Aerial and satellite dish are two different things. I am guessing you are using a splitter of some sort for your satellite wire.

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    Quote Originally Posted by abu baniaz View Post
    Menu > Information > About
    will show you image details, but don't worry about it.

    What do you mean by "aerial". Aerial and satellite dish are two different things. I am guessing you are using a splitter of some sort for your satellite wire.
    Sorry - wrong terminology. I'm using a satellite dish.
    There are coax leads in ports A and B.

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    Quote Originally Posted by sarntech View Post
    Sorry - wrong terminology. I'm using a satellite dish.
    There are coax leads in ports A and B.
    Are these wires direct from the satellite dish or do they go via an intermediary?
    Were they removed from receiver today?

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    Quote Originally Posted by abu baniaz View Post
    Are these wires direct from the satellite dish or do they go via an intermediary?
    Were they removed from receiver today?
    They are direct from the dish. I swapped the leads when the problem arose because tuner B was not showing on the box display.

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    Double check the f-plugs have not screwed out from cable.

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    Quote Originally Posted by sarntech View Post
    They are direct from the dish. I swapped the leads when the problem arose because tuner B was not showing on the box display.
    I've swapped the leads to their original ports now and am running an automatic scan and the channels are downloading

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