SF8008 Connectivity issue

[JACKRUSSNORTH]

Hi I have just purchased an SF8008 from World of Satellite but I am having issues connecting to the internet. I filled in all the details on settings and when I test the network in settings menu I get all green lights and all appears fine. but when I try to download a plugin on Openvix (latest version came preinstalled today), I just get a Vix logo in left corner for a minute or so then it says the box has no internet access.

Thanks

[Huevos]

What OpenViX version do you see in the "about" screen? Should be 6.2 but that is very recent.

[JACKRUSSNORTH]

Thanks for quick response, I can see Image 6.2.001 (Release)

[twol]

Hi I have just purchased an SF8008 from World of Satellite but I am having issues connecting to the internet. I filled in all the details on settings and when I test the network in settings menu I get all green lights and all appears fine. but when I try to download a plugin on Openvix (latest version came preinstalled today), I just get a Vix logo in left corner for a minute or so then it says the box has no internet access.

Thanks

How are you connecting? Lan or WiFi?

[Huevos]

Can you post a screengrab or picture?

[JACKRUSSNORTH]

How are you connecting? Lan or WiFi?

I am connecting with WIFI

[twol]

I am connecting with WIFI

To the router or ? perhaps explain your setup?

[JACKRUSSNORTH]

Yes connected through wireless to Vodafone router. When I go into setup and network test all works and goes green.

[JACKRUSSNORTH]

I have also tried connecting with homeplugs and the VIX sign rotates in corner for around a minute then it crashes and has to restartScreenshot_2022-05-25-17-42-03-840_com.miui.gallery.jpg

[JACKRUSSNORTH]

Can you post a screengrab or picture?

This is a photo of the error

Screenshot_2022-05-25-17-51-58-214_com.miui.gallery.jpg

[twol]

So can you turn on debug logs.
Menu/setup/system/logs/settinngs. Enable debug, change location from flash to your hdd.
Then post both crash & debug logs here(attach the logs - no need to zip etc).. logs will be in /media/hdd/logs on the sf8008

[JACKRUSSNORTH]

So can you turn on debug logs.
Menu/setup/system/logs/settinngs. Enable debug, change location from flash to your hdd.
Then post both crash & debug logs here(attach the logs - no need to zip etc).. logs will be in /media/hdd/logs on the sf8008

I did what you said and now it works fine???

Thanks for all the help