GigaBlue HD Ultra UE no picture

[ag2005]

I have no picture on the tv when I updated the image to 5.2.0.13. or any other images.

My cam is working, the sound is great and I can see the picture in the mini screen on the box but not on the main tv. No issues with HDMI and I have tried different images for the box and still the same result, no picture.
Could someone please help.

[twol]

How did you update?
If you flashed did you restore settings?
Remove the cam (what is that for??) and try a simple fta service
Whats the TV? Try a different hdmi port on the TV
try a different hdmi cable

[ag2005]

image update from USB and all setting were restored.

tried different HDMI ports and all sorts of obvious things, still no picture. Everything else on the tv works

[twol]

Flash without a settings restore (you can always restore later)... and I would do a couch flash (flash online with ImageManager)..... and see if any difference

[ag2005]

I'll try the couch method, not tried this before.

[ag2005]

I have now tried the couch method and still no joy.

[twol]

I have now tried the couch method and still no joy.

Without restoring settings?

[ag2005]

yes, without restoring settings.

[twol]

Any power issues recently? When we had a lightning strike recently is was the hdmi outlets that blew - just a thought.

[ag2005]

No, nothing like that at all. the hdmi works with the tv and dvd player.

[JonMMM]

I would say that its not a HDMI issue as the OP says that he can see the mini screen in the guide just that it goes blank when on full screen

[twol]

yes, without restoring settings.

When you run through the setup wizard which output devices do you see in the available list, hdmi, rca or ?????.

Also you say other images - which??

Also just to exclude a possibility, maybe you could turn on debug logs (menu/setup/system//logs/settings) enable debug and change log location to HDD or USB (not flash)
Then exit twice and hit factory reset
Go through the wizard, let it reboot and then post the debug logs.