I have just asked this F4 Turbo receiver to point at 54.9east, it did and reported on the screen "no signal" although the sat finder I have in line bleeps nice and strong.
I swapped receiver for an Openbox V8s, it found the satellite and found the signal and I watched a film on it.

I went back to the F4 turbo and the same again, no signal. I went to look at other satellites and it refuses to move the dish yet again.

Switched it off at the mains for about ten minutes. Fitted a new coax cable and a totally different motor just to get the exact same result.
Sorry but I'm going to have to send this back.