Let's be very clear. If people want help with counterfeit hardware or cardsharing they are likely to receive a lifetime ban from this forum. This is stated in the forum rules.
We do not support Zgemma or Spark boxes among others. But third parties who sell these boxes choose to build our source code to run on these unsupported boxes. If people are running unofficially built versions of OpenViX or unsupported hardware they will not get support here and the threads will be closed. It is our free choice what hardware we support and no one is going to dictate otherwise.
In all other cases we always try to be as helpful as possible.