guys i made a order on 11th and still not receied my items from 7day shop i'm still in comunication from them and here it is so far

Code:
Your post - 19/01/2011 - 01:37
Can you advise where my order is 8 days and no show even the order status does not show its shipped?
7dayshop reply - 19/01/2011 - 10:20
The order was dispatched for you on 18.01.11 and will be with you any day now. 
Kind regards
Your post - 19/01/2011 - 18:21
That is not acceptabe an order paced on the 11th has ony just been shipped on the 18th not acceptable at all 

what do you plan on doing about this 
7dayshop reply - 20/01/2011 - 10:38
Sincere apologies for the delay, we are extremely busy at this time, which is why it has taken longer to dispatch from our normal times, regards
Your post - 20/01/2011 - 16:06
its all well and good you apollogising but that does not solve my problem of delay its now 20.01.2011 and it still not arrived and i feel that it not good service 
and on top of that i had to chase you not once did you think to advise me there may be a delay
i just think its appoling service but im gonna get something out of em lol

who else has had bad dealngs with them