I have 2 cables going into my SKY box and both receive a signal.

Both cables have the center copper wire being almost flush with the end of the connector. When I wind the connector onto the Zero, straight away the cable starts to come out the back of the connector! I've tried trimming it but still I get no signal!

If I remove the connector from the cable and manually hold it onto the Zero I still get no signal! Will the Satellite Settings menu option which shows the Satellite "nothing connected" message update when I hold the cable in place or do I need to reboot? Even returning to the previous menu then going back in doesn't update the message.

Putting them both back into my SKY box and both tuners work.

Any ideas?