Spiderbox 900HD Help !

[peteorb]

Please could someone help , i have purchased the spiderbox 900HD and had it installed , the problem is i am a real newbie to all of this....
I purchased it from an online shop .
When it was deliverd there were no instruction on 'The Gift'
1. What exactly is 'The Gift' ( i have no idea or if its even on my box)
I rang up the shop where i purchased it and they cant talk about it over the phone at all.

The system is now installed but i get nothing of any real use for free.

I followed an idiot guide to install a patch etc etc , but still i got nothing..

Please some one help i am pulling my hair out.
many thanks
Peter