Crashed again

[digitl]

Once again, for no apparent reason, the box has crashed again.

It shows the same screen each time and rebooting doesn't fix it. I have to re-flash to an earlier image.

I can't see anything that's obviously wrong, though I did find the second screen while searching for a cause.

'Menu' works and the box will play recordings but no sign of an EPG.

Anyone got any thoughts on what the underlying cause might be?

crash_2.jpgcrash_1.jpg

[twol]

Once again, for no apparent reason, the box has crashed again.

It shows the same screen each time and rebooting doesn't fix it. I have to re-flash to an earlier image.

I can't see anything that's obviously wrong, though I did find the second screen while searching for a cause.

'Menu' works and the box will play recordings but no sign of an EPG.

Anyone got any thoughts on what the underlying cause might be?

crash_2.jpgcrash_1.jpg

If it crashed there will be a crash log... please post here.... either to where you have set for debug logs or if not (see below) in /home/root/logs
If you have not setup debug logs please do so...... Menu/Setup/System/Logs/settings .... enable, save other to flash, set Local time
Post logs

[digitl]

Thanks. Unfortunately debug logs were not set up so I have set them up now. However I was unable to find 'save other to flash' so that remains unset.

On rebooting the Gui the box, as requested on-screen, it restarted but with no sound either on live broadcasts or recordings. A full reboot has not restored the sound. Is it possible to do so without re-flashing with a backup?

Could you advise, also, how I would extract and post the logs please?

[twol]

Thanks. Unfortunately debug logs were not set up so I have set them up now. However I was unable to find 'save other to flash' so that remains unset.

On rebooting the Gui the box, as requested on-screen, it restarted but with no sound either on live broadcasts or recordings. A full reboot has not restored the sound. Is it possible to do so without re-flashing with a backup?

Could you advise, also, how I would extract and post the logs please?

So you have no hdd installed? If not stick a usb stick in and use that as hdd and save logs to that.
If it crashes you will have a crash log regrdless of how debug is setup … or not

extract logs via PC and just attach to post(go advanced)

you might also just type in the boxes ip address:80 in a web browser and just check what the little loud soeaker icon says (bottom left)

[digitl]

I do have an internal 2TB SSD attached.

I have got the sound back. Clicking on the mute/unmute icon and dragging the % bar to 100% at the top of the modern Webif interface had no effect.

Using the classic interface, the speaker icon was clear but still no sound. Clicking on it restored the sound.

I've found the log ('Root\var\volatile\log\messages'?) but, of course, it was created after the crash. Should I delete it? If so, how please?

And thanks for the hand-holding.

[digitl]

Another crash but this time I have a log. Any help would be appreciated.

[twol]

Another crash but this time I have a log. Any help would be appreciated.

Thats a debug log and I cannot see any issues….if it crashes it should show a crash log, although the information should also be in debug log.

[bmitie]

Can you say the exact image version you are using and the skin. Crashes like these can be skin related. I have the same box setup for multiboot and so far never a crash.

[digitl]

Thanks. How do I set up a crash log please?

[digitl]

The image version is 6.4.003 (release) and the skin is Simple_Ten_Eighty (1920 x 1080).

[abu baniaz]

You don't need to set up a crash log, they don't need to be enabled. If the receiver crashes, a crash log will be created in /home/root/logs. That is the default location. Double check if you previously changed the location. Go to the logs menu and see what it says. Maybe post a screenshot/picture.

In any case, nobody is going to look into a crash of older image too deeply. Consider updating your image or flashing newest one and then restoring settings.

[digitl]

Thanks, I'll update as you suggest. How would I backup the settings to be able to restore them please? Would that include my timers?

[abu baniaz]

If you use image manager to download, then flash your image, it will create a settings backup before flashing. This is the default. Same applies when performing a software update. If you want to be extra careful, you can create a backup first. Blue, Vix, Backup Manager, new backup.

Yes, it will backup your timers too.

[digitl]

Thanks, that's all done but I've seen the same issue yet again with the two screens I posted originally. I'm seeing 'All' at top left and the empty EPG listing. If I try to change channels using the CH button the channel doesn't change and the screen blanks. The only way to get a programme up is to use the PVR button when the recordings screen opens and the channel I had been watching is shown live in a small screen at top left.

[abu baniaz]

1. Is the box crashing when you perform the action you mentioned? Yes or no answer please.

2. How are you selecting channels? To me it seems you are pressing EPG. Maybe you are in "all" services, "all" bouquet, "all" providers.
Press up/next to OK near middle of remote, look at bottom of screen and select the channel selection method you want. After that, press the EPG button and you will be using the last selected mode.

Some reading here:
https://www.world-of-satellite.com/s...nel-navigation

The TV button on ViX is programmed to open/show your bouquets by default.