Tivusat 4K cam + card and Gigablue Quad 4K

[olisun]

Hi,

I received my tivusat pre-activated card including the cam and I inserted it in the top slot of my Gigablue Quad 4K running the latest version of Vix 5.4 image.

I keep getting this message "autenticazionne fallita: il tuo televisore o decoder non risulta compatibile con la cam 4k tivu" and none of the channels are clearing.

Do I need to do anything additional to get the cam / card working?

Regards,

Oli