I have just set up a new Duo 4K, and I have come across a few problems. I have made a list of favourites, but they are listed in a random order, and I would like to reorder them. I used to have a Dreambox, and I would use Move mode to do it, but when I enable Move mode, the OK key does not select a channel to move, but switches to the channel instead. I have tried a lot of keys, and I have tried to double press, and long press, but there is no initiation of a move.

I know that Move mode is selected, because it says Move mode at the top, and the colours have changed.

What could be wrong?