et8500 will not go to 19e etc from 28e

[ALIEN1X]

Hi,
you mean disconnecting my cable from motor to wall socket and conecting it direct to receiver?
That would be difficult as its all hard wired into the socket. Shurely it can't be the socket as there is power/signal going thru the cable because I can move the dish motor via positioner settings by pressing move east or west?
Is it worth doing a hard reset of the motor, I can move it to approx zero position manually then reset it?
Hope my understanding is correct on above?
I Have attached pictures of my motor and dish taken when it was first installed.