Not sure if this is the right place to post this...?

Having a bit of trouble with my VU Duo picking up channels on my new sky dish. (VIX image, 28.2e)

I have moved house and Sky installed a brand new dish, the Sky Q box is working fine and picking up all channels, however when replacing it with my own VU Duo I couldn't get signal on my channels, did an automatic scan and its picked up only 86 channels, when trying to use ABM I get the error 'timeout for tuner lock'.

Works fine at another house, so believe tuners are setup correctly in the settings. Tried changing various settings including disabling tuner 2 but still only get the same 86 channels.

The sky engineer commented that he could only just get signal due to the facing of my house but I guess that as I am getting the channels on the Sky Q it should be fine on the Duo?

Any help at all would be great, Thanks