Service unavailable check tuner configuration

[sarntech]

I'm getting the above message. I've rebooted the box, checked the connections, checked the aerial (it's connecting to a TV in another room), and run an automatic scan which finds no channels.
The screen is showing "open is please wait".
Is there anything else I can do to get it working? Using ABM.
Any help much appreciated.

[abu baniaz]

What have you configured the tuners as? Might be better for you to post a screenshot for each tuner.

[sarntech]

Both tuners configured as
Simple
Single
28.2E Astra 2e/2f/2g
Send Diseqc : no

[abu baniaz]

You have an aerial wire connected to satellite tuners. That is not going to work.

Satellite wire to satellite tuner
Aerial wire to terretsial/hybrid tuner.

[abu baniaz]

You are new here, please read the thread in link below which explains how to start threads.

http://www.world-of-satellite.com/showthread.php?33155-ALL-MEMBERS-PLEASE-READ!-New-method-of-posting-in-ViX-Support-Section!

No harm has been done, no need to apologise. Please bear in mind for future support questions.

[sarntech]

You have an aerial wire connected to satellite tuners. That is not going to work.

Satellite wire to satellite tuner
Aerial wire to terretsial/hybrid tuner.

I have satellite leads to satellite tuners. It's been working fine until today and I haven't changed anything.

[sarntech]

You are new here, please read the thread in link below which explains how to start threads.

OK - note taken

[abu baniaz]

What is the meaning of this?

checked the aerial (it's connecting to a TV in another room), and run an automatic scan which finds no channels.

What has changed/happened today?
Did you install anything like channel list or perform an update?
What image are you using?

[sarntech]

What is the meaning of this?


What has changed/happened today?
Did you install anything like channel list or perform an update?
What image are you using?

I checked that the aerial hadn't moved by watching Freesat in a different room.
I haven't changed anything today. I looked for release 4.2.001 in Image Manager but didn't download it.
How do I check my image?

[abu baniaz]

Menu > Information > About
will show you image details, but don't worry about it.

What do you mean by "aerial". Aerial and satellite dish are two different things. I am guessing you are using a splitter of some sort for your satellite wire.

[sarntech]

Menu > Information > About
will show you image details, but don't worry about it.

What do you mean by "aerial". Aerial and satellite dish are two different things. I am guessing you are using a splitter of some sort for your satellite wire.

Sorry - wrong terminology. I'm using a satellite dish.
There are coax leads in ports A and B.

[abu baniaz]

Sorry - wrong terminology. I'm using a satellite dish.
There are coax leads in ports A and B.

Are these wires direct from the satellite dish or do they go via an intermediary?
Were they removed from receiver today?

[sarntech]

Are these wires direct from the satellite dish or do they go via an intermediary?
Were they removed from receiver today?

They are direct from the dish. I swapped the leads when the problem arose because tuner B was not showing on the box display.

[abu baniaz]

Double check the f-plugs have not screwed out from cable.

[sarntech]

They are direct from the dish. I swapped the leads when the problem arose because tuner B was not showing on the box display.

I've swapped the leads to their original ports now and am running an automatic scan and the channels are downloading