Infinity Hub 5

[Andy_Hazza]

No such issues here. Go onto MyBT login page n see if there are any reported issues.
Problem you have with getting another router is obtaining the info to put in the new router as the BT Home Hub 5 comes with your details preinstalled. I can remember my brother ringing his ISP up and they refused to give him the necessary details, dunno what it's like nowadays but just thought I'd mention that.
Or chat to someone at BT and explain your issues you are experiencing, they are pretty good (customer service) from my understanding. 🏼


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[stevesom]

Dont they keep testing the line for 10 days iicrc after installation mine was the same i notice mine is off and on like a prostitutes knickers in wet weather and slows down awful. Mine went off last night and yesterday morning prior to this it was up for 3 days.

[djz46]

stevessom is right they will test the line for up to 14 days so give it chance to settle down usually only lasts a week.

Whenever they upgrade a line they do this. Also test your speed in two weeks time it will be less than it is now lol don't worry it doesn't drop that much!

[robsunited]

stevessom is right they will test the line for up to 14 days so give it chance to settle down usually only lasts a week.

Whenever they upgrade a line they do this. Also test your speed in two weeks time it will be less than it is now lol don't worry it doesn't drop that much!

Thanks to everyone for the good advice. All taken on board. Patience was never my strong point, just ask the wife

[Mr. Mister]

You could also change you channel settings..

Its always set to default when new outa the box..

You have channels 1 to 13.. but only use 1 to 11.. as 12 and 13 are reserved for the 5Ghz connection.. IIRC..

[ArowonA]

Problem you have with getting another router is obtaining the info to put in the new router as the BT Home Hub 5 comes with your details preinstalled. I can remember my brother ringing his ISP up and they refused to give him the necessary details, dunno what it's like nowadays but just thought I'd mention that.

BT seem OK about you using another router see

http://bt.custhelp.com/app/answers/detail/a_id/644/~/how-do-i-configure-my-non-bt-router-to-work-with-bt-broadband

Sky on the other hand (unless they have changed recently)

[Andy_Hazza]

BT seem OK about you using another router see

http://bt.custhelp.com/app/answers/detail/a_id/644/~/how-do-i-configure-my-non-bt-router-to-work-with-bt-broadband

Sky on the other hand (unless they have changed recently)

lol, yeah my Brother was with sky n they wouldn't give him any info at all. He ended up cancelling and moving to another ISP.


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[stevesom]

Another thing you can do is knock smart wizard off (settings -smart setup). Also syncing with 5ghz slows it down i now have a different ssid for 5ghz and sync with 2.4ghz is set to off, so 5ghz ssid is BTHub5-Jxxx5ghz and 2.4ghz is BTHub5-Jxxx for a better wireless connection.

[robsunited]

Hi stevesom. Have smart setup off and already had made SSID changes. I've now turned 5ghz off. There were only two devices on 5ghz anyway and I'm leaning towards getting powerlines for both of them. Up 9hrs at the mo so just have to see how we get on later today / tonight.

[Stanman]

Changing the router may help.

I had same issues Mon a ISP provided router, it kept dropping sync and blamed phone line. Switched to a netgear and never had same issues.

[tomthebomb1968]

I gave up on my hh5. Port forwarding was a mare. Hh5 said they were open when they were not. Loads of posts on various forums about it. Doesn't seem to affect all of them but bt don't seem to be able to fix it. Bought an Asus RT-AC66U and what a difference. Absolutely brilliant piece of kit.

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[judge]

Bought an Asus RT-AC66U and what a difference. Absolutely brilliant piece of kit.

Except you now have loads of open ports on your Asus RT-AC66U, just waiting to be hacked.

Screenshot from 2015-08-14 23:52:20.jpg

[robsunited]

I see this TP-LINK TD-W9980 recommended. Any thoughts if anyone has any experience of them?

[tomthebomb1968]

I know why some are open but I think my synology nas is hijacking my router at times and configuring it. Dunno how to stop it. Any help welcome

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[judge]

I know why some are open but I think my synology nas is hijacking my router at times and configuring it. Dunno how to stop it. Any help welcome

I'd doubt anything on your local network could hack your router, that's where you need to be closing ports and fast.