Hi guys, I am probably the newest member of this community and have no technical know-how on these matters. What brought me here hoping to get assistance is a problem which I don't seem to find a solution for; Nearly two years ago I bought a technomate tm-500 receiver at a boot sale. It was pre-loaded with a lot of my favorite channels. It worked like a dream until recently when the picture disappeared although I could still have a full list of channels and can also view data of what each channel is showing at the time. I have no idea what has happened to it. I used to solve such problems by using Enigma 1 Bouquet Update accessed via the yellow button on the remote control. That function cannot bring the picture back. I tried to reset the box to factory default settings but could not do so because to my annoyance, I discovered that every major function such as accessing TuxBox Commander or use of the blue button are protected by a password. Someone advised me that I should load the new image (whatever that means) but nothing can be done due password protection. I do not know what that password is. I tried the default password of four zeros (0000) but that did not work. I have faith in you guys, please someone help me! I have noted that you guys love to use abbreviations and technical phrases, if someone has a solution for me, please simplify it to the bare basics. Thanks in advance.