timeout for tuner lock

[leonius]

just did a fresh flash to Apollo 155 on my vu+ uno now epg will not work

when I go in crosspeg epg I set opentv to sky uk then update both rytek and xepgdb

but when I download now I get the starting downloader message but then it stops then I get a message CROSSEPG ERROR-timed out for tuner lock

is there a fix for this at all

thanks

[Andy_Hazza]

Version 163 is the latest build not 155. Can you try this?

[leonius]

yes will try know I had 155 on my desktop, just seen the latest
will try now

[abu baniaz]

Your tuner is not locking to the transponder that has the data.

Are your tuners set correctly?
If they are set correctly, you may have an alignment issue.

[leonius]

just did a flash to 163 and still getting the same issue

[leonius]

how can I found out if its an alignment issue, all my channels are showing fine and signal is above 90%

[abu baniaz]

How many tuners does your receiver have?
Do they all have cables from LNB?
What is each tuner configured as?

[leonius]

i have a twin tuner vu+uno both cables are connected to LNB
i have both tuners set to 28.2east

[leonius]

before today i was using a really old build and crossepg was working fine

[Andy_Hazza]

just did a fresh flash to Apollo 155 on my vu+ uno now epg will not work

when I go in crosspeg epg I set opentv to sky uk then update both rytek and xepgdb

but when I download now I get the starting downloader message but then it stops then I get a message CROSSEPG ERROR-timed out for tuner lock

is there a fix for this at all

thanks

Why are you using both rytek and xepgdb? For 28.2 I just use OpenTV 28.2 n I get full populated 7 day guide no problems.

[abu baniaz]

Disable one tuner at a time, and perform a scan as per this screenshot. Please repeat with both tuners. Thanks.

[leonius]

i use opentv. i just select update rytek and xepgdb providers before i select download now. i have always done it that way

[leonius]

ok i did that and when i selected tuner b, no channels found so then went into sat finder and no signal
i guess the problem lies with tuner b

[abu baniaz]

Yes, problem is currently related to tuner B, not necessarily tuner B itself.

Do you want to fault find? You will have to be systematic. You can do some tests now and some tomorrow during the day.

[leonius]

i think it may be a loose connection.am testing now will update
thanks very much abu