Urgent help needed - machine is dead ;-(

[jerry2]

I connected with null modem and here is the error:

Found splash image - Width = 720 Height = 576

Reading flash0:lcdsplash: no valid image found in flash0.lcdsplash disabling splash
Failed: error

That is at the end then it stops loading

[Larry-G]

Hi there

I have gigablue quad plus and it worked till today, then it froze and when rebooted the VIX logo on the nice image when booting was shown but didn't want to continue to continue loading. I could telnet to machine.

So I decided to reflash and it reflashed succesfully and rebooted and there now comes only the VIX IMAGE main boot logo and loading stops.

I tried other images, other logo comes but doesn't want to load any further.

Is the machine dead, what could cause this? As the flash seem to be ok, I can reflash VIX but after reboot it is frozen on the main picture that comes after a second or two and the red light is on at the side.

Any help would be appreciated.

I think in your case it's time you contacted your supplier to see what they can do for you, you seem to have exhausted all reasonable options to get it working again without success. Although I am still puzzled how a previously working receiver could all of a sudden and by its self become none operational in this way.
For example did you install any plugins or skins before this happened or any thing you could think of that may not seem important but may help us to help you ?.

[jerry2]

Ye, I know, thank you. I am quite old in SAT TV so I am not newbie. It is a puzzle to me also... I didn't brick machine for sure. This happened when I was watching TV program the picture froze and first it rebooted to the VIX HD image and the rotating logo just reseted itself and after some few hard resets there was not even this any more. I have since "upgraded" different images, bootloader etc. nothing... RS232 port is sending even LOG but after getting splash screen the loading stops and the transmission of the serial is lost... I have never ever heard of such a "brick". I 100% didn't do anything, updated anything or put something new for weeks before this happened, auto updates are all off here because I don't like auto updates...

This is a puzzle, not only money matter... I posted to Gigablue support, someone contacted me to give him Team viewer and putty to check... I think he will not be able to help me but I would like to be 100% sure before sending receiver to another country and my family to be without for month or more :-(((

[chaser]

The fact that it failed during normal operation would certainly suggest a hardware fault, but I do still wonder if you're installing a corrupt image. Once the files are copied onto your USB stick, it might be worth doing a MD5 check of each file and comparing against the equivalent file on your PC. Can you also confirm that you are ejecting your USB before pulling it from your PC?

[jerry2]

I have flashed so many images... And yes, there is not even harddrive in my Gigablue, or external tuners...

Is it theoretically possible that some element fails in the motherboard and the machine is half working but doesn't have anough power to load the system or something like that?

[chaser]

It could be a ram or flash problem which might explain why it partly works. However as I mentioned, do you eject the USB stick before unplugging it? Failure to do this could cause all your image flashes to fail in the same way.

[Larry-G]

It could be a ram or flash problem which might explain why it partly works. However as I mentioned, do you eject the USB stick before unplugging it? Failure to do this could cause all your image flashes to fail in the same way.

I have not ejected a USB stick from any system prior to removing it in years without any issues what so ever. As long as you are not actually writing to the stick at the time there is no need to eject it for modern OS's.

[chaser]

As long as you are not actually writing to the stick at the time there is no need to eject it for modern OS's.

Well, that depends on whether or not you've enabled or disabled write caching on the USB drive. On modern windows PCs it's disabled by default so you should normally be able to unplug safely without ejecting as you say. However, it can be enabled (sometimes by other software; not by the user), so it's always safer to eject - just in case. Bitter experience has told me so on a fairly modern Windows 7 PC

[jerry2]

I am SOOO HAPPPY, I have managed to solve the problem myself ;-))) I don't know what and why, but I will say how I did it if somebody get's stuck on the same...

I have connected via Putty and null modem cable and I saw after splash screen there says STARTUP and then it freezez and after like 5 minutes I get to shell of the terminal connection with command line. I have just deleted the ENV VAR startup and the receiver is booting again. It is a pitty I didn't examine the env var startup before deleting it to see what was in it...

I have to mention the ENV VAR's seem to be resistent to bootloader flash and image flash, that is why nothing helped. Seems they can only be changed using RS232...

If you get stuck, you are doing it on your own risk...

Take care and thank you for you help.

[lee74]

Ive got the same problem ! just unplugged mine and moved to another room, and stuck on openvix message. Ive removed hdd no display on box either any ideas???