Help needed please

[LadyHazard]

Hi, I'm very new to this so please bear with me.
I had this model a few months ago and everything was fine until a couple of weeks ago. I can't watch anything at all without it freezing for a few second. it is in freeze frame as much as it isn't.
I know how to do the software update and crossepg donwloader and also update TS media but it makes no difference.
Whenever I go to do the software update it always says there is a new package even when I have just updated it.
Please help because it is really unwatchable and I can't seem to get any help from the people who installed it.
Thank you

[abu baniaz]

Hello and welcome to the forum.

Which image are you using? Name and build number please.
Menu > Information > About.

Do all chanenls freeze or particular ones?

[LadyHazard]

It is the Virtuosso Image Xtreme
Any and all channels are affected
Build 023

[LadyHazard]

Sorry, forgot to mention it is Build 023

[abu baniaz]

Perform a manual scan and report back with how many channels you get.
Menu> Setup> Service Searching > Automatic Scan

Depending on response, this will establish if there is an alignment/cabling/lnb issue.

[LadyHazard]

Wow! This is taking forever!
Channels found so far = 3286 and it's only at 32%. It's 03:40 and I have work in the morning so I'll leave it running over night. Hopefully the results will still be up when I get up.

[abu baniaz]

Sorry, should have asked what your dish setup was and which satellite was giving issues

[LadyHazard]

OK, so scan finished and found 9,888 channels.
I'm not sure how to find the info you are requiring but when I pressed the SAT button it highlights 28.2 Eutelsat 28A/ Astra 2A/2D/2E/2F - Services. All the programmes on here 'freeze'
Could you please explain how I find the dish setup settings?

[abu baniaz]

do you have a fixed/single lnb dish or motorised setup.

[LadyHazard]

It's motorised with a single LNB

[LadyHazard]

Any ideas anyone? Please?

[abu baniaz]

You may have a misaligned dish/configuration issue.

Scan just 28.2 and report back with number of channels received.

[LadyHazard]

Is this different from the full scan?
Sorry, but I really have no idea what I'm doing.
I'll scan the forum tomorrow for some info on flashing etc

[TK4|2|1]

Where do you live LadyH? Perhaps a kind member could pop round and take a look


Sent by pressing buttons.

[abu baniaz]

Perform a manual scan as pictured.


Can you go to your tuner config an post a screenshot of the setup. Menu > Setup > service searching > tuner configuration

To take a screen shot, post the folloiwng in your web browser (changing IP address to match receiver)

http://192.168.0.1/grab?format=jpg

Right click on the picture and save it.

To upload attachments to forum:
On bottom of screen click on Go Advanced > Manage Attachments.
In pop up that comes up, click add files and navigate to where you saved the screen shot.