hard drive not recognised

[dougieduncan]

running zeus 023
problem I have ,well a mate has is , after purchasing from sponsor about 2 months ago box is going great, now when mate tried to watch recordings there is nothing there , it states on tv hdd not recognised or not initialised, now when I go into devices hdd is not there , so tried to go to storage devices but storage devices is not there in listings this is actually second box this has happened to, anyone any ideas

[dougieduncan]

no one got any clues or do I have to send boxes back to sponsor

[Larry-G]

Have you taken the lid off the receiver to check that the cables are not loose for the HDD ?.

[dougieduncan]

hi thanks for reply , no I haven't taking lid off to check for loose cables but will have a look

[Larry-G]

hi thanks for reply , no I haven't taking lid off to check for loose cables but will have a look

It's certainly worth a try.

[Sicilian]

Menu > Setup > System > Storage Devices > Is your HDD listed?

[dougieduncan]

hi Sicilian,
no storage devices isn't listed , theres recording settings,subtitle settings, timeshift settings etc.. but no storage devices
when I go into information- devices , detected devices is not there either

[Sicilian]

Try as Pheonix suggested above.

[s1m0nw]

also make sure the disc is spinning ... you should be able to hear it. I once had a brand new hdd that was faulty had to send it back.

Sent from my GT-I9300 using Tapatalk

[dougieduncan]

update : took lid of could not see any obvious loose wires or connections but gave them a wee push anyway, put back together and all works fine now so thanks for advice

[Larry-G]

update : took lid of could not see any obvious loose wires or connections but gave them a wee push anyway, put back together and all works fine now so thanks for advice

No worries buddy, I am pleased you got it sorted, and thanks for keeping us updated.