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Thread: Brand new duo2 remote not working

  1. #16

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    Well there is nothing in the manual about the remote, apart from what the buttons are for. There's no mention of different modes (for different vu machines) or putting it in STB mode. The tv button is the only one with a light as far as I can tell.

  2. #17

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    the remote for my ultimo is the same and all but TV and AV illuminates the TV button.

    Try Resetting the remote by

    long pressing 1+6 until tv button illuminates, then short press 9 9 6

    Then set the remote using the long press 2+7 short press help then enter 0002 and press OK
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  3. #18

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    Done that Maxwell, no change. Will this (or any) remote have been needed to install Vix before it was sent out?

  4. #19
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    no the remote control plays no part in the installation of a image.
    My posts contain my own personal thoughts and opinions, they do not represent those of any organisation or group but my own.

    If you don't like what I post, Don't read it.

    SIMPLES.

  5. #20

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    Right, reason I asked is becuase the language has already been set to English and I thought that was part of the setup process and a remote might have been needed.

    I emailed the shop earlier and I was advised to try re-flashing, also which I haven't been able to do. If the box recognises the stick, does that mean it should load from it? 5 different sticks are all recognised but tapping or holding down the power button does nothing.

  6. #21
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    Power button behind the flap on the front of the box?

  7. #22

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    Yeah, the one next to the card slots.

  8. #23
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    You haven't got any other usb stick(s) in rear while trying to flash have you?

  9. #24

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    lets just get back to basics here

    1. what OS is on the PC you use to copy the update file to usb and did you use the same pc to format the stick.
    2. Are you using safe eject before removing the stick from the PC or just pulling it out of the port.
    3. what is the file structure on the stick after you have transferred the image file to it.
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  10. #25

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    No mate, and I've tried flashing from all 3 usb ports.

  11. #26

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    It's an old dell laptop with Windows 7 Maxwell. And, yes, I just pulled the stick out a few seconds after the transfer was done. There is a vuplus folder and inside that, a duo2 folder and the files are in there.

  12. #27

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    ok try download minitool partition wizard, once you have it installed put your stick in and run the partition wizard, delete the partition on the usb then create a new one and format as FAT 32 once finished copy the update folder to the usb and leave it in there a couple of minutes and then eject it properly using safe removal.

    USB stick needs to be USB1 or USB2 some USB3 can cause problems

    make sure the DUO2 has had power off for at least 5 minutes then insert the usb into the front slot and power on with the rear switch, as soon as it sees the usb immediately press the power button behind the flap. do not touch anything for about 5 mins ish
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    PM HELP WILL BE IGNORED PLEASE POST IN FORUM AS IT BENEFITS EVERYONE

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  13. #28

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    I did all that to the letter Maxwell and still no luck - thanks very much though. I've been at this for 11 hours now and I've had enough - it isn't happening, for whatever reason.

    I'll email the shop again and see what they say. Thanks for everyone's help, I'm most grateful.

  14. #29
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    What did the camera trick learn you?

    Help asked via PM will be ignored.
    The forum is there for help and all will benefit from your questions.
    NO CARD SHARING TALK WILL BE TOLERATED, LAN OR WAN, IN OPEN FORUM OR PM !

    English is not my native tongue.
    I apologise for all my grammar, spelling and idiom errors.

  15. #30

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    I'm not sure exactly what the 'camera trick' is mate? I'm open to ideas though. Anyway, update. Late last night I decided to try prepping the stick on my old pc upstairs that has xp on - it flashed first time, no problem. I saw 'finished' and it rebooted. When it got to the video select screen though, the remote still didn't work. I tried flashing again this morning, again successfully, but still no working remote.

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