Is this how Gigablue gives support to loyal customers?

[twol]

erm so can any other E2 receiver with the correct image.

I have been streaming tuners between my uno / ultimo and duo for easily 6 months or longer using the remotestreamconvert plugin.

Phoenix, I am thinking of installing a cheap solo E2 receiver just with an ethernet connection in a new bedroom in our cellar, where it is pretty impossible to connect to any satellite connection (too much concrete to penetrate) - apart from installing the box, VIX image and plugin, do I have to do anything else to use with my current ET9200? (I will not be using the new boxes sat tuner at all)

[Larry-G]

no as long as it has a active network connection with the host box it will be fine, this is exactly how i had it between my uno and ultimo.

[Sicilian]

Phoenix, I am thinking of installing a cheap solo E2 receiver just with an ethernet connection in a new bedroom in our cellar, where it is pretty impossible to connect to any satellite connection (too much concrete to penetrate) - apart from installing the box, VIX image and plugin, do I have to do anything else to use with my current ET9200? (I will not be using the new boxes sat tuner at all)

Going off topic, please start another thread for this.

[Rob van der Does]

The only sensible thing to do for GB is to close their forum (just as Vantage did some time ago, for the very same reason). Their staff is far too embedded in the company to be able to act on a forum.

[marty]

OK, but that doesn't make up for the attitude they show on their forum.

Attitude thats tame compared to alsat or the spiderbox forum (they are as nice as a rattlesnake with a hangover eating a wasp)

[RogerThis]

hopefully we get a kind of release note so we can see what enhancements are coming.

Generally people don't over promise, in case they can't deliver in time. It fairly common practice. They get out bug fixes at regular intervals, and have to fully test them before release. I'm sure the OpenVIX team do the same thing.
I have been following the work Gigablue have done so far, and they have been working on fixing the issues. That's the reason I have purchased mine, I'll be receiving it today.
Can't wait.

They are doing their own support, which is a lot more than I can say about Vu+. I emailed Alex a couple of times and never got a reply.

[XabiX]

Phoenix, I am thinking of installing a cheap solo E2 receiver just with an ethernet connection in a new bedroom in our cellar, where it is pretty impossible to connect to any satellite connection (too much concrete to penetrate) - apart from installing the box, VIX image and plugin, do I have to do anything else to use with my current ET9200? (I will not be using the new boxes sat tuner at all)

Please do so (open a specific thread) as I am interested to do the same. I was even hopping to be able to by a TV that allows apps so maybe there is a way to avoid buying a 2nd demo. which means a client that would do the same as this pluging but available from the TV vendors !

[Rob van der Does]

They are doing their own support, which is a lot more than I can say about Vu+. I emailed Alex a couple of times and never got a reply.

I fully agree that VU+ has been making a mess of it's support for over a year.
But again: this thread is not about support, but about publicly abusing clients on their own forum. And I must say that not replying to an e-mail is at least far more unpretentious.

[RogerThis]

But again: this thread is not about support, but about publicly abusing clients on their own forum. And I must say that not replying to an e-mail is at least far more unpretentious.

Would you be able to translate this as google translate isn't doing a great job?

Soooo da hier weiter munter gepostet wird als ob es ein Diskussionsthread ist und auch nicht einheitlich die Sprache eingehalten wird, genauso manche meinen Sie müssten irgendwelche Tips posten obwohl klipp und klar im ersten Posting steht was zu beachten ist, mache ich diesen Thread nun zu. So können die Entwickler doch niemals in Ruhe die Bugs lesen wenn ihr alles voll müllt !! Und ich möchte auch keine Beschwerden hören, da seid ihr nun wirklich selber schuld !

[marty]

Clear as mud to me

Soooo there will be further posted merrily as if there is a discussion thread and also not standardized language is respected, just as some people think you have to post any tips though clearly in the first post is what is important, I make this thread to now. For example, developers can read but never at rest all the bugs if you müllt full! And I want to hear any complaints because you are really your own fault!

[Rob van der Does]

Would you be able to translate this as google translate isn't doing a great job?

To short-phrase this and other postings: P@#ss Off instead of talking about bugs............

[marty]

To short-phrase this and other postings: P@#ss Off instead of talking about bugs............

Still not as bad as alsat, they would ban you too

[bobi]

Hehehe, all this companies are on same boat. I had Vu+ Uno and send it to Germany 3 times to repair it, i mailed Vu+ many times and i never ever got a answer.
I buy Duo and same shit box just got stucked on bootloader and i had to find my self more money to buy an Ultimo, and to my bad luck even that box is defected where i cannot record as boxc freezes.

I then buy Mara M9 and Unibox HD3 same shit here to, not much support from the companies.

I will have to agrea that they should treat costumers with respect, but as others say bugs are being fixed.


Well when have there been an forum from this companies that give a tos about us, i have not seen any in my live in sat sceene.

[azael]

Attitude thats tame compared to alsat or the spiderbox forum (they are as nice as a rattlesnake with a hangover eating a wasp)

LoL couldn't have put it better myself

[pooface]

Hehehe, all this companies are on same boat. I had Vu+ Uno and send it to Germany 3 times to repair it, i mailed Vu+ many times and i never ever got a answer.
I buy Duo and same shit box just got stucked on bootloader and i had to find my self more money to buy an Ultimo, and to my bad luck even that box is defected where i cannot record as boxc freezes.

I then buy Mara M9 and Unibox HD3 same shit here to, not much support from the companies.

I will have to agrea that they should treat costumers with respect, but as others say bugs are being fixed.


Well when have there been an forum from this companies that give a tos about us, i have not seen any in my live in sat sceene.

lol, you do not have luck with your boxes! Can't say I've had any problems with any of my boxes that have required it to be sent away *touch wood*... Closest I have come is when the psu on my old dm800 died, and I contact dm, who sent out a replacement psu within a couple of weeks. Box was about 2 years old at the time, so can't fault them on that...

But, back to the topic, if they can't say anything nice, best to say nothing at all...