See here
http://www.world-of-satellite.com/sh...-your-receiver

Please note:
It is best to use the image support section for image issues as problems/solutions are usually the same irrespective of receiver. It also helps others searching for the same issue although they may have another receiver.

Please read the thread in link below which explains things better.

http://www.world-of-satellite.com/showthread.php?33155-ALL-MEMBERS-PLEASE-READ!-New-method-of-posting-in-ViX-Support-Section!

No harm has been done, no need to apologise. Please bear in mind for future support questions.