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Thread: Help needed please

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    Help needed please

    Hi, I'm very new to this so please bear with me.
    I had this model a few months ago and everything was fine until a couple of weeks ago. I can't watch anything at all without it freezing for a few second. it is in freeze frame as much as it isn't.
    I know how to do the software update and crossepg donwloader and also update TS media but it makes no difference.
    Whenever I go to do the software update it always says there is a new package even when I have just updated it.
    Please help because it is really unwatchable and I can't seem to get any help from the people who installed it.
    Thank you

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    abu baniaz's Avatar
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    Hello and welcome to the forum.

    Which image are you using? Name and build number please.
    Menu > Information > About.

    Do all chanenls freeze or particular ones?

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    It is the Virtuosso Image Xtreme
    Any and all channels are affected
    Build 023

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    Sorry, forgot to mention it is Build 023

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    abu baniaz's Avatar
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    Perform a manual scan and report back with how many channels you get.
    Menu> Setup> Service Searching > Automatic Scan

    Depending on response, this will establish if there is an alignment/cabling/lnb issue.

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    Wow! This is taking forever!
    Channels found so far = 3286 and it's only at 32%. It's 03:40 and I have work in the morning so I'll leave it running over night. Hopefully the results will still be up when I get up.

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    abu baniaz's Avatar
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    Sorry, should have asked what your dish setup was and which satellite was giving issues

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    OK, so scan finished and found 9,888 channels.
    I'm not sure how to find the info you are requiring but when I pressed the SAT button it highlights 28.2 Eutelsat 28A/ Astra 2A/2D/2E/2F - Services. All the programmes on here 'freeze'
    Could you please explain how I find the dish setup settings?

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    do you have a fixed/single lnb dish or motorised setup.

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    It's motorised with a single LNB

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    Any ideas anyone? Please?

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    You may have a misaligned dish/configuration issue.

    Scan just 28.2 and report back with number of channels received.

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    Is this different from the full scan?
    Sorry, but I really have no idea what I'm doing.
    I'll scan the forum tomorrow for some info on flashing etc
    Last edited by LadyHazard; 05-09-14 at 03:38.

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    Where do you live LadyH? Perhaps a kind member could pop round and take a look


    Sent by pressing buttons.

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    Perform a manual scan as pictured.


    Can you go to your tuner config an post a screenshot of the setup. Menu > Setup > service searching > tuner configuration

    To take a screen shot, post the folloiwng in your web browser (changing IP address to match receiver)
    Code:
    http://192.168.0.1/grab?format=jpg
    Right click on the picture and save it.

    To upload attachments to forum:
    On bottom of screen click on Go Advanced > Manage Attachments.
    In pop up that comes up, click add files and navigate to where you saved the screen shot.
    Attached Images Attached Images

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