Is this how Gigablue gives support to loyal customers?

[tinos]

Are we responsible? I guess I am responsible for buying a buggy GB Quad, but guess Gigablue and its "official" support forum is responsible for the device! I am a beta tester instead of being helped or praised for my free help you ignore my valid concerns with a product that comes with several features that are missing:

Where is the Gigabit Ethernet?
Where is the Webbrowser?
Where is the Hbbtv support?
Where is the picture quality?

Come on... be more respectful to your customers and treat us like paying and loyal customers like we are... I am considering now to never buy Gigablue again... this was my first!

Should I return product to shop as there is no support what so ever and product features are all lies?

Please open again and be more careful how you call your customers!
http://www.gigablue-support.com/inde...1441#post31441
Quoted
Soooo da hier weiter munter gepostet wird als ob es ein Diskussionsthread ist und auch nicht einheitlich die Sprache eingehalten wird, genauso manche meinen Sie müssten irgendwelche Tips posten obwohl klipp und klar im ersten Posting steht was zu beachten ist, mache ich diesen Thread nun zu. So können die Entwickler doch niemals in Ruhe die Bugs lesen wenn ihr alles voll müllt !! Und ich möchte auch keine Beschwerden hören, da seid ihr nun wirklich selber schuld !


CLOSED !!

http://www.gigablue-support.com/index.php?page=Thread&threadID=3631

[Rob van der Does]

I just went through a number of threads on that forum, and I must say: glad I don't have a GB........
OK, that doesn't help you of course. It seems to me that GB fell in the usual trap of a manufacturer trying to maintain a user-forum: the two just don't match.

[bassethound]

Very sad state of affair's over on there site now every thing was looking very good on there when they only had the 800 range to look after since the quad has come out it seems to have gone to a bag of pants for end users

[tinos]

Very sad state of affair's over on there site now every thing was looking very good on there when they only had the 800 range to look after since the quad has come out it seems to have gone to a bag of pants for end users

Agree... I bought the Quad because I saw some happy customers on 800s... but with the Quad... it just doesn't make sense to post anything... they ignore, don't reply or even keep the most basic list of open bugs and some kind of schedule to fix them.

Some of the features missing the Solo2 with same chipset already has support for them... kernel 3.x, Browser, hbbtv, multimedia, gigabit... I would imagine the Quad with more time on market should already include those, at least it had more time to fix them... unless their support is bad. And it looks like it! I hope they act fast and fix issues with customer communication... I don't care about drivers anymore... unless to sell the receiver at a fair price. I really like the quad better than solo2 because of some features like front lcd and 4x tuners. But if support is that bad I will need to change soon...

[Sicilian]

Just to let users know, more drivers are due this week.

[Rob van der Does]

Just to let users know, more drivers are due this week.

OK, but that doesn't make up for the attitude they show on their forum.

[marty]

OK, but that doesn't make up for the attitude they show on their forum.

Attitude thats tame compared to alsat or the spiderbox forum (they are as nice as a rattlesnake with a hangover eating a wasp)

[azael]

Attitude thats tame compared to alsat or the spiderbox forum (they are as nice as a rattlesnake with a hangover eating a wasp)

LoL couldn't have put it better myself

[XabiX]

Just to let users know, more drivers are due this week.

It's nice to know that new drivers are coming but it would be much better to know what would be fixed in those drivers OTW they can just increase the driver version and say new drivers are available
hopefully we get a kind of release note so we can see what enhancements are coming.

[RogerThis]

hopefully we get a kind of release note so we can see what enhancements are coming.

Generally people don't over promise, in case they can't deliver in time. It fairly common practice. They get out bug fixes at regular intervals, and have to fully test them before release. I'm sure the OpenVIX team do the same thing.
I have been following the work Gigablue have done so far, and they have been working on fixing the issues. That's the reason I have purchased mine, I'll be receiving it today.
Can't wait.

They are doing their own support, which is a lot more than I can say about Vu+. I emailed Alex a couple of times and never got a reply.

[Rob van der Does]

They are doing their own support, which is a lot more than I can say about Vu+. I emailed Alex a couple of times and never got a reply.

I fully agree that VU+ has been making a mess of it's support for over a year.
But again: this thread is not about support, but about publicly abusing clients on their own forum. And I must say that not replying to an e-mail is at least far more unpretentious.

[RogerThis]

But again: this thread is not about support, but about publicly abusing clients on their own forum. And I must say that not replying to an e-mail is at least far more unpretentious.

Would you be able to translate this as google translate isn't doing a great job?

Soooo da hier weiter munter gepostet wird als ob es ein Diskussionsthread ist und auch nicht einheitlich die Sprache eingehalten wird, genauso manche meinen Sie müssten irgendwelche Tips posten obwohl klipp und klar im ersten Posting steht was zu beachten ist, mache ich diesen Thread nun zu. So können die Entwickler doch niemals in Ruhe die Bugs lesen wenn ihr alles voll müllt !! Und ich möchte auch keine Beschwerden hören, da seid ihr nun wirklich selber schuld !

[bassethound]

I was more on about how they interact with end users on the site rather than the lack of new drivers

[XabiX]

I agree with what you guys say. I am happy with the GB quad but I don't like their lack of support.
Do we have now English manuals available?

I asked then when we could expect to have drivers for kernel 3.x and I never had a reply.

[tinos]

Some more abuse... wow poor XabiX... as a matter of fact only reason I still keep my Quad is because of great openVIX image...

http://www.gigablue-support.com/index.php?page=Thread&postID=31469#post31469