Vu+ solo with open vix will not boot i am receiving enigma2 error or green screen? I have restarted many times and same error.

The same error happened last week and my provider fixed it at my home in seconds. Sadly today he is non contactable. I wonder is there a logical or obvious solution to remedy the enigma2 error so that I can watch Tv? I am a newby to Solo+ and this forum.

Thank you in advance - Simon