I brought a new 202e machine. I installed the machine a managed to change the language to English. I then followed the instruction to install the 202e. Which I was successful. Watch tv for a bit and thought I would have a look at the firmware. I see that I had an old firmware on the machine and see that I could upload the new firmware vie Ferguson. I managed to get the new firmware on there but it lost all the settings. I have tried to install the 202e again but the items are graded out. I have contacted Ferguson this morning and they have said that they cannot help. So I hope some on here can. I also had my sky card in there to watch Sky. Had no problems until the firmware upgrade.