Nameserver settings in Xtrend ET8500

[Delboy181251]

Since updating to latest addition of Openvix 5.3.016 from a very old version, I cannot seem to access the internet. On the internet test, I get "IP Address Unconfirmed" and under it "Nameserver unconfirmed.
My manual does not seem to mention the Nameserver settings. Can anyone please advise what I need to do in simple terms.
I have tried 2 different ethernet cables both of which work on other connections.
I am using the same set up as before. I.e. From my modem through 1 set of Plug-in Adaptors to an 8 port ethernet hub and one of the outputs is to my Xtrend.
Thanks in advance.

[Andy_Hazza]

Using VPN?


Sent from my iPhone using Tapatalk

[adm]

Try switching your box off at the mains power switch for 60 seconds to allow the box a cold boot when the power is restored. Try also to get started Menu -> Setup -> Network -> Adapter settings ->
Use interface = yes
Use DHCP = yes

Nameserver (DNS) settings are two IP addresses provided by your Internet supplier and/or it will still work if automatically set to the IP of your router.
Google [YOUR internet provider] DNS, example google "pulsenet DNS" or "Sky DNS" or "BT DNS" etc. Different suppliers use different IP addresses for their recommended DNS.

[Delboy181251]

Thanks for your help guys, which I have followed but am no further forward and Andy, I am not using a VPN.
BT have helped to a point and told me how to find the Xtrend ET8500 IP address within my BT Smart Hub section (My Devices) using my computer, no such information seems available for that port.
I have identified that the MAC address of the 8500 is on port 6 of my ethernet hub within this information, which incidentally is greyed out.
When I click on that port for more information it states:-
Device Icon - Unknown. Connection Status - Disconnected. IP Address - "This device either does not support or is not configured for IPv4 addressing." Connection Type - Unknown. Address assignment - Static. Always use this IP Address is set to NO.
IPv6 addressing - "The Smart Hub is currently not enabled for IPv6 addressing". Port Forwarding - "No Port Forwarding rules have been set for this device. " NB. I have a small "CHANGE SETTINGS" box at the side of this Port Forwarding statement. and a similar box at the top of this page.
I would be very grateful for any further guidance. Thanks again in advance.

[birdman]

Address assignment - Static.

Which means it's expecting you to set the IP address of the box, the DNS servers and the gateway router,.
If you're expecting that to happen automatically set it to the other option (DHCP?).

[Delboy181251]

It is set to DHCP?

[Delboy181251]

I think my problem may be deeper than this. Having switched off the box for a few minutes, on boot up I get the Openvix please wait screen then the rotating VIX sign, then back to the please wait sign and it locks on this.

[twol]

I think my problem may be deeper than this. Having switched off the box for a few minutes, on boot up I get the Openvix please wait screen then the rotating VIX sign, then back to the please wait sign and it locks on this.

Switched off without closing down????

[Delboy181251]

Hi twol, I may have done this in all my messing.
Hi cactikid, I have already done as you suggest but no different. There is no child safe set on my BT hub as BT did a reset from their end this morning. My router is just not recognising the 8500 for some reason. I am going to be speaking to BT later as they cannot help me atm as their computer systems are all down. May have to do as bellejt suggests and reflash the latest vix software again?

[adm]

It is set to DHCP?

Is both your BT router/Hub and the 8500 both set for DHCP?

On the subject of boot sequence the boot time could take up to 3x longer if you havent got a working internet connection to the box.
I've seen this in the past AND recently when I had my router unplugged because of a change in ISP service. A boot of upto 3 minutes seems a lifetime when watching for it to complete.

[Delboy181251]

It is set to DHCP?

[bellejt]

probably best to reflash the box by usb

[cactikid]

Could i ask if everything was powered off,box,router,homeplugs then switched on and after a few minutes run the network again.
Has your router locked your box out with something like child safe as it might be just a setting in there to switch to on.

[Delboy181251]

Hi,
Can I ask what should be happening on my TV screen during flashing of Openvix software?

[cactikid]

You should see usb flashing and 2 graphs on screen showing image downloading followed by box rebooting.