I am having issues with a faulty Edision OS mini Plus. It is not registering the remote.

I have update to the most recent openvix build to rectify the issue however it is still not registering. I know the remote is not faulty as I have checked it against another box we have and its working fine.

Has this happened to anyone else?

Ive opened a ticket, however it appears its annual leave time and it may be up to 72 hours.