Hi all

I have recently moved house and took my modem with me which was supplied by my provider. My previous set up was that the cable came into the house, was split using a 2 way splitting, then one end went to the modem and the other to my cable receiver, all good!!

I have just had my modem re installed at my new house, however, this only had one feed coming into the house. I decided to use the 2 way splitter I took from the old house and use this to split the signal again so that one end went to the modem and the other went to the cable receiver, however, when I try to so a scan on my receiver, I get “tuner failed”

Does anyone know if the signal that come into the house, already has the tv signal as well as the broadband, or does the ISP need to turn something on so the TV signal is working? This is with VM, or have a missing something?

Thanks