Sky q alternative

[g4jnw]

I am locked into a contract until October so have to find a solution until then, i'll explain:

I am a radio ham and i get serious interference from my SKY Q box and have traced it to the powerline thats on board, you can switch it off on the engineers menu but it only switches off the facility, it still transmits and shows up as a mac address so not fully off.

I have talked to SKY and they dont fully understand it, however after pushing them in the SKY forum they acknowledge the issue and have asked me to email them the problem, I have and also enclosed an image from my panadapter scope.

I have done everything i can, have filtered the mains, ferrites on all mains leads, usb leads, antenna cable, you name it, ive done it.

Everytime i discuss it in their forum they close my thread.

Others have the same issue and it seems to swamp the 145mhz band making that band unusable.

If i remove the Sky Q TV box by switching it off it cures the issue, if i put it on standby its still there.

So i have isolated it to the Sky Q TV box.

My Humax freesat box does not have the issue but of course i dont have the channels.

What im wanting to know, is there an alternative box that i can use on demand etc with my Sky card?

After October i will just cancel my Sky subscription so its only till then

[Andy_Hazza]

I am locked into a contract until October so have to find a solution until then, i'll explain:

I am a radio ham and i get serious interference from my SKY Q box and have traced it to the powerline thats on board, you can switch it off on the engineers menu but it only switches off the facility, it still transmits and shows up as a mac address so not fully off.

I have talked to SKY and they dont fully understand it, however after pushing them in the SKY forum they acknowledge the issue and have asked me to email them the problem, I have and also enclosed an image from my panadapter scope.

I have done everything i can, have filtered the mains, ferrites on all mains leads, usb leads, antenna cable, you name it, ive done it.

Everytime i discuss it in their forum they close my thread.

Others have the same issue and it seems to swamp the 145mhz band making that band unusable.

If i remove the Sky Q TV box by switching it off it cures the issue, if i put it on standby its still there.

So i have isolated it to the Sky Q TV box.

My Humax freesat box does not have the issue but of course i dont have the channels.

What im wanting to know, is there an alternative box that i can use on demand etc with my Sky card?

After October i will just cancel my Sky subscription so its only till then

Simple answer is no. We have slowly been losing our sky premium channels using our sky card in 3rd party receivers. No solution to press and I don't expect one either in the foreseeable future.


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[cactikid]

not sure if it might work or not ,would it be possible that your power feed is dirty causing issues?

https://www.monsterproducts.com/Monster_GreenPower_HDP_850G_PowerCenter_2

[abu baniaz]

You could try pairing/using another Sky HD receiver, apart from the Thomson. Obviously need a universal LNB instead of wideband lnb.



Worth a try, but they may not do it as you are hiring the Sky Q.



Would Ofcom be interested in the interference issue?

[Huevos]

First thing you need to know is, is it just your Sky Q box that is dirty on 2m or is it all Sky Q boxes.

[aido]

Have you contacted Sky?

There's a long thread over on their forums with an email address asking for people to get in touch with your issue:

http://helpforum.sky.com/t5/Sky-Q/Sk...2495775/page/6

hank you for highlighting this issue. Sky takes any alleged issue concerning its products very seriously.

Sky is confident that the Sky Q products meet the essential requirements of the Electromagnetic Compatibility (EMC) Directive and the Radio and Telecoms Terminal Equipment (RTTE) Directive and is compliant with the following harmonised standards: EN 55022/32, EN 301 489-1/17 and EN 50561-1 for Radiated and Conducted Emissions, and EN 300 328 and EN 301 893 for Effective use of the Radio Spectrum. We have carried out the required tests on all Sky Q products and these products also go through a strict continuing production quality control process.

We previously contacted the forum members who raised the concern in order to conduct some tests and investigate further, but received no response. We are happy to investigate any reports of interference that are brought to our attention, please contact us directly by emailing PR&SInsightTeam@sky.uk and leave your name, address and telephone details.

Is that the address you've already emailed?

[abu baniaz]

Sounds precarious if they are closing threads down.

Why would PR get involved? Surely it is for the technical department.