Timeout for tuner lock

[bigcoops]

I had the technomate box upstairs first connected to the cables the sky receiver is connected to now, i swapped the boxes around a couple of weeks ago. The cable to upstairs is the twin type, which is smaller in diameter than the single, which I have running to the box downstairs.

I will do a scan of 11778 on tuner B first thing tomorrow night.

[bigcoops]

Just done the manual scan of tuner B on11778 , no channels were found.

[abu baniaz]

Just done the manual scan of tuner B on11778 , no channels were found.

Something's not right.

Swap the cables round, connect the cable that was in tuner A (we know it's fine) to tuner B, making sure F plug does not work loose. Repeat test of scan on 11778 on tuner B. If it passes test, something wrong with cable/lnb/connection.

Repeat test on tuner A using cable which was on tuner B.

[bigcoops]

Cables swapped around A to B and vice versa, manual scan of 11778 done on tuner B and then on tuner A and on both
scans results were no channels were found.

[abu baniaz]

If the same cable fails on both tuners, there is something wrong withteh cable/what's at the other end of it. Water ingress, damage owing to a cut, lnb port faulty etc.

For now, connect the working cable to Tuner B, and set tuner B as simple,single, 28.2
Leave tuner A with nothing connected. Set tuner A as loop through to tuner B.
This is better than single feed and allows a bit more flexibility in terms if what you may view/record.

This will allow you to run ABM. You must be fed up with the questions. Post back if you want assistance in diagnosing your fault further.

[bbbuk]

Within Satfinder, with settings as in picture, what is your SNR?

Satfinder_11778.jpg

I get same around same SNR (95%) on both Tuner A & B (obviously make sure your not trying to record anything).

Using those settings I get 9 channels found as in below picture on both Tuner A & B

Satfinder_11778_pic2.jpg

What is your SNR% when trying to scan using SatFinder with those exact transponder settings?

I noticed on KingOfSat this transponder is listed as belonging to Astra 2A which is co-located at 28.9oE

[bigcoops]

SNR % is 0 on both tuner A/B , AGC % is also 0 and no tick in the lock box either.

Scan settings as per your screenshots.

[abu baniaz]

You have two cables and two tuners. You should have four results.

Cable 1 in tuner A
Cable 1 in tuner B

Cable 2 in tuner A
Cable 2 in tuner B

[bigcoops]

All four results are the same 0%, I now seem to have lost the 9 channels that I had before .

[abu baniaz]

Have you double checked your F-plugs are connected properly onto cables?
Are you able to test if the Sky receiver works using these cables?

[bigcoops]

Sky receiver was working on these cables, I've just swapped it over with the technomate box. Sky receiver now upstairs working ok on the other set of cables.

[abu baniaz]

Just to clarify, you have connected the Sky receiver to the same cables that the TM does not work with. The Sky receiver works fine with these cables that you had used unsuccesfully with the TM?

If that is the case, contact your seller and arrange for a replacement. He may ask as a last test for you to connect the TM to where the Sky receiver was.

[bigcoops]

I can swap the boxes and try the technomate upstairs, are you thinking that maybe the box is faulty.

[bigcoops]

Yes I connected the technomate receiver to the same cables that the sky receiver was working ok with.

[abu baniaz]

Going by your reponses

Previously
Cable 1 on tuner A worked before.
Cable 2 did not work on tuner B

Situation now is
Cable 1 does not work on tuner A or B
Cable 2 does not work on tuner A or B

Cable 1 and 2 are fine on Sky receiver

Deduction based on bold statement, which I presume to be present tense rather than before Sky receiver was moved upstairs, is that the receiver is faulty. You can test TM upstairs as a final check. You have been patient When you explain all the tests you have done, your retailer will sort out a repalcement for you.