hi all my hdd has stoped working i can see it in box menu but when i try to initialise it comes up with error: time out elapsed, sorry. so thinking hdd was dead i brought a new 1 and same thing happens, i've updated box via the online option and same again just wondered if anyone else has come across this. ive tryed mounting it etc and that comes up with mount error could it be that new hdd is dead as well? its just strange that i can see it in hdd menu etc. any help apreaceated (spelt wrong lol) thanks

ps its a genuine vu duo, and a 1tb hdd