Box keeps going into crash log screen

[imzy82]

Hello Folks,

Hope you are all well.

Updated my Zgemma H7S box to the latest OpenVix firmware 6.2.001

Update was successfully done, everything running normal.

When I rebooted box and it came on as usual then it went into crash log screen.

Now the box just keeps rebooting and crash log screen appears, consistently.

any way to fix this?

Any guidance and support will be appreciated.

[imzy82]

I HAVE MANAGED TO FIX THIS, REMOVED USB FROM THE BOX.

THE BOX DID ANOTHER CRASH LOG BOOT BUT SEEMS TO BE WORKING NOW.

Can someone please show me how to find the crash log report via laptop.

[Huevos]

Probably in /home/root If you have never changed it.

[imzy82]

Hello people,

The box is gone in to a crash boot and now stuck on the channel with vix logo spinning on the top left of the screen. Unable to control by remote

If I switch it off from the back and on again it will go in to boot up and then crash again, just repeats itself.

Any support will be helpful.

[JonMMM]

Try to re-flash it

[imzy82]

Try to re-flash it

Is this with the usb? because I have done this several times and failed. got the box working for now.

After a nightmare morning I started repeatedly pressing the exit button on the remote before crash screen appeared after boot load and surprisingly it didn't crash.

But I know if I reboot box again, it will go in to crash log screen and so on.

Seems like I need to Re-flash and start fresh.

will you know the exact method on this?

[JonMMM]

Download and extract the image to a USB stick

Plug the USB Stick in the receiver.

Turn power off with rocker switch at the back. Give 3o secs turn rocker switch back on.

You should now get flashing lights, press the front power button, let it do its thing.

It will reboot, remove the USB or it will try to reflash again.

You should now be done, from here you can install your settings from backup or start from scratch

[imzy82]

Download and extract the image to a USB stick

Plug the USB Stick in the receiver.

Turn power off with rocker switch at the back. Give 3o secs turn rocker switch back on.

You should now get flashing lights, press the front power button, let it do its thing.

It will reboot, remove the USB or it will try to reflash again.

You should now be done, from here you can install your settings from backup or start from scratch

Can I flash while OpenVix is on?

Just tried your method and it didn't work.

[JonMMM]

it may be your USB Stick but here is the full instructions

How to flash a
What you need before we start: -
1) A USB stick formatted to FAT32. (Preferably
compatibility issues while flashing the image).
2) Image of your choice.
3) Compression software such as 7zip.
4) HP Format tool (not essential but recommended)
5) Teracopy (not essential but recommended)
For this tutorial we will be using OpenViX
1. Format a USB stick to FAT32.
2. Download the image of your choice and extract it to your desktop.
3. Open the folder you extracted to your desktop,
see another folder named zgemma, this is
USB stick.
Flashing the Receiver.
1) Power off the receiver
2) Ensure no other USB devices are plugged into the receiver
3) Insert the USB stick containing the ima
possible.
4) Power the receiver on.
5) Immediately after powering on PRESS AND HOLD the front power button
appears on front display.
6) If successful the receiver will reboot it self after the flashing process has completed.
7) Remove USB stick that contains the images files.
The flashing process should take approximately two to four minutes to complete, while the re
it is important that you DO NOT power the receiver down for any reason as this can cause serious and or permanent
damage.
If the receiver bypasses the flash files on the USB stick and boots into the existing image instead you may
check that the file structure is correct on the USB stick or try formatting the USB stick using the above mention HP
Format tool or try and alternative USB stick.
Links to software mentioned in guide below:
7zip http://www.7-zip.org/
Teracopy http://codesector.com/teracopy
HP format tool https://www.world-of-satellite.com/showthread.php?45
This tutorial was brought to you by ©world
How to flash a Zgemma H7 Series, H7S & H7C.
A USB stick formatted to FAT32. (Preferably genuine Kingston and no larger than 8GB in size to prevent
compatibility issues while flashing the image).
recommended).
recommended).
For this tutorial we will be using OpenViX 4.2, which can be downloaded from www.openvix.co.uk
2. Download the image of your choice and extract it to your desktop.
3. Open the folder you extracted to your desktop, for example openvix-5.2.04.release-zgemmah7
, this is the image file. Copy the entire zgemma folder directly to the
USB devices are plugged into the receiver while flashing.
ck containing the image files into one of the USB ports on the receiver
Immediately after powering on PRESS AND HOLD the front power button BEHIND FRONT FLAP
successful the receiver will reboot it self after the flashing process has completed.
) Remove USB stick that contains the images files.
The flashing process should take approximately two to four minutes to complete, while the re
power the receiver down for any reason as this can cause serious and or permanent
If the receiver bypasses the flash files on the USB stick and boots into the existing image instead you may
check that the file structure is correct on the USB stick or try formatting the USB stick using the above mention HP
Format tool or try and alternative USB stick.
guide below: -
http://codesector.com/teracopy
satellite.com/showthread.php?45-HP-USB-Stick-Drive
world-of-satellite.co.uk in association OpenViX and world
.
no larger than 8GB in size to prevent
www.openvix.co.uk
zgemmah7_usb.zip, you will
folder directly to the root of your
to one of the USB ports on the receiver, rear USB port is advised if
BEHIND FRONT FLAP until ‘flashing..’
The flashing process should take approximately two to four minutes to complete, while the receiver is being flashed,
power the receiver down for any reason as this can cause serious and or permanent
If the receiver bypasses the flash files on the USB stick and boots into the existing image instead you may need to
check that the file structure is correct on the USB stick or try formatting the USB stick using the above mention HP
rive-Format-Tool
OpenViX and world-of-satellite.com.

[twol]

Is this with the usb? because I have done this several times and failed. got the box working for now.

After a nightmare morning I started repeatedly pressing the exit button on the remote before crash screen appeared after boot load and surprisingly it didn't crash.

But I know if I reboot box again, it will go in to crash log screen and so on.

Seems like I need to Re-flash and start fresh.

will you know the exact method on this?

So you have a H7 receiver …. So its multiboot and can have several images installed.
the best way if you still have ViX up and running, is short press blue button- ——> click on ViX ———-> click on ImageManager—-> yellow button download image choose openvix, chosse latest image, download.
once downloaded ——> blue button flash……. Choose slot NOT current slot!,,, Wait it will unpack image, flash and then reboot.
say no to restore settings and setup from fresh

[bmitie]

did that work?