MKV audio stopped working

[eoinzy]

Hi,

I have an MKV video file on my box of one of my kids favourite films. She's watched it probably 100 times.
The file name is like:
<Name> 2016 1080p BluRay x264.mkv

We went to put it on this week and there was no audio.

I think I did an update from the UI Settings of the box recently, so I'm wondering was anything changed recently in the build that would stop audio from playing.

As I said, we've watched this film dozens of times over the last couple of years on the same box. Same file, same box, same everything, except maybe a few software updates.

So either the file has changed somehow (my box is also my Plex box so maybe Plex did something to it), or the OpenVIX update changed some codec.

Does anyone have any ideas here?

Thanks


PS, here is the MediaInfo output:

Format : Matroska
Format version : Version 2
File size : 2.70 GiB
Duration : 1 h 47 min
Overall bit rate : 3 607 kb/s
Encoded date : UTC 2017-02-17 04:22:22
Writing application : mkvmerge v8.5.2 ('Crosses') 32bit
Writing library : libebml v1.3.3 + libmatroska v1.4.4

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 5 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 47 min
Bit rate : 2 850 kb/s
Width : 1 920 pixels
Height : 808 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.077
Stream size : 2.13 GiB (79%)
Writing library : x264 core 148 r2638 7599210
Encoding settings : cabac=1 / ref=5 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=30 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=2 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=3 / sliced_threads=0 / slices=4 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=5 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=2850 / ratetol=1.0 / qcomp=0.60 / qpmin=1 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=62500 / vbv_bufsize=78125 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1 h 47 min
Bit rate mode : Constant
Bit rate : 755 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 579 MiB (21%)
Language : English
Default : Yes
Forced : No

Menu
00:00:00.000 : en:00:00:00.000
00:07:15.685 : en:00:07:15.685
00:11:59.802 : en:00:11:59.802
00:16:13.764 : en:00:16:13.764
00:21:29.580 : en:00:21:29.580
00:28:02.806 : en:00:28:02.806
00:32:11.346 : en:00:32:11.346
00:35:16.281 : en:00:35:16.281
00:41:36.869 : en:00:41:36.869
00:45:04.869 : en:00:45:04.869
00:49:10.322 : en:00:49:10.322
00:53:21.031 : en:00:53:21.031
00:57:33.325 : en:00:57:33.325
01:05:45.024 : en:01:05:45.024
01:10:46.075 : en:01:10:46.075
01:12:52.118 : en:01:12:52.118
01:15:41.954 : en:01:15:41.954
01:23:17.075 : en:01:23:17.075
01:29:50.927 : en:01:29:50.927
01:36:13.726 : en:01:36:13.726

[Trial]

Hi,
I do not know about Mut@ant but VU removed support for DTS a few years ago. You could try ext3player which still supports DTS and can be configured as default player on E2.

Ralf

[eoinzy]

How do I configure it?
I know how to choose default video player in apps like Xstreamity and Jedi, but not sure how to do it for the default video player.
I'll have to double check I have ext3player installed from plugins as well...

EDIT: Ok so I have ServiceApp installed and I think I have ext3player set as default:
serviceapp.png

[Trial]

Hi,
in your use case at least DTS Software decoding to true.

Ralf