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Thread: A6N issue

  1. #1

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    A6N issue

    Unable to get VOD or TV Series on this box
    Have updated to latest but still no joy
    Others with provider have no issues with A6 box
    Any help appreciated

  2. #2
    Andy_Hazza's Avatar
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    No issues with A6N box here.


    Sent from my iPhone using Tapatalk
    Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 4K with 1TB HDD, Dual FBC (Sat) tuners, 1x Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 2 with 1TB HDD 'White Edition', 2x DVB-S2 tuners
    Mut@nt HD2400 with 1TB HDD, 4x DVB-S2 tuners
    Fixed 28.2E Technomate 65cm Mesh Satellite Dish with Inverto Unicable II/JESS LNB and Inverto Unicable Splitter
    Fixed 28.2E Sky Zone 1 45cm Satellite Dish with Octo LNB
    (All receivers installed with the latest Dev build)

  3. #3

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    Quote Originally Posted by Andy_Hazza View Post
    No issues with A6N box here.


    Sent from my iPhone using Tapatalk
    All I get is ;
    channel is not available, file is completed
    after about 20 secs of spinning wheel

  4. #4

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    I have something you can try but first of all can you just confirm what these two versions are listed as:

    1) OS firmware version which you can find by going to Setting > System > Upgrade and this will show the 'Current version' number
    2) MyTV app version which you can find by going to MyTV > Menu > Info and this will show the 'Version' number

    Let me know what those are first of all, after that we can try something one way or another based on the answers

  5. The Following User Says Thank You to Amiko UK For This Useful Post:

    Andy_Hazza (14-08-20)

  6. #5

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    Quote Originally Posted by Amiko UK View Post
    I have something you can try but first of all can you just confirm what these two versions are listed as:

    1) OS firmware version which you can find by going to Setting > System > Upgrade and this will show the 'Current version' number
    2) MyTV app version which you can find by going to MyTV > Menu > Info and this will show the 'Version' number

    Let me know what those are first of all, after that we can try something one way or another based on the answers
    firmware 1.0.21
    mytv 1.1.97
    thannks

  7. #6

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    OK great sounds like you are on late enough firmware for this menu option to exist so now from the main menu (not inside MyTV) if you do the following:

    Setting > System > Reset > Clear MyTV data > Confirm

    Note: This will clear your 'History' section in VOD/TV Series in MyTV but now if you try going back into MyTV and try some VOD / TV Series content then with any luck it'll now be working again. If it's still not for any reason then send me a private message with some more details about your provider and we'll see if there is anything else we can come up with, hopefully the above will cure it for you though.

  8. The Following User Says Thank You to Amiko UK For This Useful Post:

    Andy_Hazza (15-08-20)

  9. #7

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    Quote Originally Posted by Amiko UK View Post
    OK great sounds like you are on late enough firmware for this menu option to exist so now from the main menu (not inside MyTV) if you do the following:

    Setting > System > Reset > Clear MyTV data > Confirm

    Note: This will clear your 'History' section in VOD/TV Series in MyTV but now if you try going back into MyTV and try some VOD / TV Series content then with any luck it'll now be working again. If it's still not for any reason then send me a private message with some more details about your provider and we'll see if there is anything else we can come up with, hopefully the above will cure it for you though.
    Tried that but its made no difference

  10. #8
    Andy_Hazza's Avatar
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    Must be a provider issue. DM @Amiko UK to be able to assist you further.


    Sent from my iPhone using Tapatalk
    Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 4K with 1TB HDD, Dual FBC (Sat) tuners, 1x Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 2 with 1TB HDD 'White Edition', 2x DVB-S2 tuners
    Mut@nt HD2400 with 1TB HDD, 4x DVB-S2 tuners
    Fixed 28.2E Technomate 65cm Mesh Satellite Dish with Inverto Unicable II/JESS LNB and Inverto Unicable Splitter
    Fixed 28.2E Sky Zone 1 45cm Satellite Dish with Octo LNB
    (All receivers installed with the latest Dev build)

  11. #9

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    Sent you a pm

  12. #10

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    Assume you mean twitter. But that name doesn’t come up. Excuse my Twitter skill.

  13. #11
    ccs's Avatar
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    ... pm means a forum private message, top right of this page, Notifications.

  14. #12

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    Does indeed sound like a provider issue but if you send me a private message on here (on this forum) with some more details on the provider then after the weekend I will be able to take a closer look for you. Also if you can include how you connect with the provider as in as Stalker via MAC address or as XC API via username/password then this will also help. Don't have any new private messages at the moment?

  15. #13

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    Pm sent. But that’s 2 so not sure where they are going

  16. #14
    ccs's Avatar
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    ... pm's don't arrive if the recipients inbox is full, an email warning is sent (to the recipient).

  17. #15

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    PM received and replied to now, thanks

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