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Thread: Plugins no internet connection

  1. #76
    twol's Avatar
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    Thats a lot to digest!
    I would be tempted to just run the receiver into the modem on one of the spare modem Lan ports and see if that works, whilst some more clued up people do the digestion!
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  2. #77

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    Thanks for your post with those screenshots.

    I don't have Virgin box but from what I understand, using the virgin box in modem mode only (ie not a router) would normally leave an IP of something like 192.168.100.1 on the LAN side (someone please correct me if this is incorrect). I would remove the routing via Google DNS (it can be added back later once we try and get to the bottom of issues).

    The WAN (Wide Area Network) side of your Asus Router should be set as DHCP so that it can pickup a special IP that Virgin use when in modem mode as you are.

    The LAN side of your Asus router is set to use 192.168.1.2 to .254 IP range.

    I assume your laptop or other device is working fine when connected to ASUS router wifi (or it's ethernet ports)?

    Could you explain how you did manage to switch subnets as indicated because if your virgin modem/router is in modem mode then normally only one subnet would be in use (as used by Asus router).

    UPDATE: Unless your virgin router isn't running in modem mode as such hence why two different subnets in use
    Last edited by bbbuk; 28-12-19 at 17:37.

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  4. #78
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    I'm on VM broadband and using their router in modem mode and also using an Asus RT-N66U.
    I notice from your screenshots that there is no internet connection? i.e, no green symbol on the top right of the router page.

    2019-12-28_172823.jpg

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  6. #79

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    Quote Originally Posted by Willo3092 View Post
    I'm on VM broadband and using their router in modem mode and also using an Asus RT-N66U.
    I notice from your screenshots that there is no internet connection? i.e, no green symbol on the top right of the router page.

    2019-12-28_172823.jpg
    You're spot on there Willo3092, and it's emphasized by this screenshot also



    So how are so many devices successfully connected to the internet via the router if the router isn't connected to the internet???

  7. #80

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    Quote Originally Posted by bbbuk View Post
    Thanks for your post with those screenshots.

    I don't have Virgin box but from what I understand, using the virgin box in modem mode only (ie not a router) would normally leave an IP of something like 192.168.100.1 on the LAN side (someone please correct me if this is incorrect). I would remove the routing via Google DNS (it can be added back later once we try and get to the bottom of issues).
    And BINGO!!

    Removing the routing Via Google DNS restored the internet connection.



    And as soon as I tested the Plugin Download on the HD2400 it passed the internet check and is offering me a list of plugins to download.



    Now part two of my box restoration from near death project can begin........... a combined DVB-C/T2 and DVB-S bouquet, 7n day EPG etc and finally part 3 which will be replacing the dead HDD with the 1TB SSD I got a good deal on.

    Thanks all for the amazing help untangling this little mess and identifying the problem.

    I'll be back for more help no doubt ref the rest of my setting up but for now I'll sign off and hope this thread serves as some sort of resource for others in the future who may have Google routing set on their router.
    Last edited by Sicilian; 29-12-19 at 10:51. Reason: screenshot removed

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  9. #81
    Sicilian's Avatar
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    I've removed the screenshot showing your WAN IP.
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  11. #82

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    Quote Originally Posted by Sicilian View Post
    I've removed the screenshot showing your WAN IP.
    Thanks Sicilian, I appreciate your diligence.

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  13. #83

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    Although I would leave it as it's working, but if did still want to use Google DNS then see:
    Code:
    https://setuprouter.com/router/asus/rt-n66u/dns.htm
    Your router only supports primary DNS (no secondary) so just put in 8.8.8.8 under "DNS Server" and reboot.

    You were putting in Google DNS in wrong section of router.

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    Andy_Hazza (30-12-19)

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