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Thread: 4K Playback problem

  1. #1

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    4K Playback problem

    Hi, I am looking for some help trying to play UHD content which I downloaded.
    I have a Vu+ duo 2 running Open vix and I am trying to play mkv files of the Haunting of Hill House.
    The properties of the files say Frame width 3840 Frame height 1920 Total Bitrate 448kbps Frames per second 23.98. And the files are quite large 10 episodes of about 10gb each.
    When I try to play these files I am getting audio only and subtitles until I turned them off but no video.
    I am using the default recorded content player to play these. Is there a codec I need to install to enable playback of these files or another player I could set to be the default player or is playback of these not possible on this box?
    Thanks.

  2. #2
    ccs's Avatar
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    You say you have a Vu+ duo 2, but post in a thread for VU+ Ultimo4K ??

  3. #3
    Andy_Hazza's Avatar
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    Quote Originally Posted by taximonkey View Post
    Hi, I am looking for some help trying to play UHD content which I downloaded.
    I have a Vu+ duo 2 running Open vix and I am trying to play mkv files of the Haunting of Hill House.
    The properties of the files say Frame width 3840 Frame height 1920 Total Bitrate 448kbps Frames per second 23.98. And the files are quite large 10 episodes of about 10gb each.
    When I try to play these files I am getting audio only and subtitles until I turned them off but no video.
    I am using the default recorded content player to play these. Is there a codec I need to install to enable playback of these files or another player I could set to be the default player or is playback of these not possible on this box?
    Thanks.
    The Vu+ Duo2 is not a 4K receiver, so no chance of 4K content playback.


    Sent from my iPhone using Tapatalk
    Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 4K with 1TB HDD, Dual FBC (Sat) tuners, 1x Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 2 with 1TB HDD 'White Edition', 2x DVB-S2 tuners
    Mut@nt HD2400 with 1TB HDD, 4x DVB-S2 tuners
    Fixed 28.2E Technomate 65cm Mesh Satellite Dish with Inverto Unicable II/JESS LNB and Inverto Unicable Splitter
    Fixed 28.2E Sky Zone 1 45cm Satellite Dish with Octo LNB
    (All receivers installed with the latest Dev build)

  4. #4
    Ev0's Avatar
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    Duo2 will not play 4K video as it's not capable of it.

    If you actually meant you have an Ultimo4K, then it's probable that the mkv's are H.264 (mpeg4) and the Ultimo4K does not support H.264 4K.


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  6. #5

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    Sorry im thick I used to have the duo 2 now its the Ultimo 4k box ive got that I need help with.

  7. #6

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    Use a program like mediainfo
    Code:
    mediaarea.net/MediaInfo
    to find out what codecs are used in the file.
    Zgemma H7S running OpenVIX 6.2, Darkmotor, Triax TD110 dish, Inverto Black Ultra dual lnb
    LG 50UM7450 4K TV, Pioneer VSX-534 Atmos AVR , Panasonic UB820 region free 4K Bluray & a PS4.

  8. #7

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    Thanks I will take a look.

  9. #8

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    Getting this info about the file.

    General
    Unique ID : 96458291936788706391711664081381401527 (0x489130F7E4ABA7025A5F40195520A3B7)
    Complete name : \\NASF62651\Multimedia\Video\The.Haunting.of.Hill. House.S01.2160p.NF.WEBRip.DDP5.1.Atmos.x264-DEFLATE[rartv]\The.Haunting.of.Hill.House.S01E01.2160p.WEBRip.X2 64-DEFLATE.mkv
    Format : Matroska
    Format version : Version 4
    File size : 14.0 GiB
    Duration : 59 min 39 s
    Overall bit rate : 33.5 Mb/s
    Encoded date : UTC 2018-10-13 00:01:01
    Writing application : mkvmerge v26.0.0 (master: 2421163 / deflate: bf61384) [X86_64]
    Writing library : libebml v1.3.6 + libmatroska v1.4.9

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L5.1
    Format settings : CABAC / 6 Ref Frames
    Format settings, CABAC : Yes
    Format settings, RefFrames : 6 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 59 min 39 s
    Bit rate : 32.4 Mb/s
    Width : 3 840 pixels
    Height : 1 920 pixels
    Display aspect ratio : 2.000
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.183
    Stream size : 13.5 GiB (97%)
    Writing library : x264 core 157 r2932+2 (master: 303c484 / tmod: 1b88d0a) [X86_64]
    Encoding settings : cabac=1 / ref=6 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=umh / subme=11 / psy=1 / psy_rd=1.05:0.05 / mixed_ref=1 / me_range=48 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=6,6 / fast_pskip=0 / chroma_qp_offset=-3 / threads=54 / lookahead_threads=13 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=10 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=17.0 / qcomp=0.75 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.25 / pb_ratio=1.20 / aq=3:0.65
    Language : English
    Default : Yes
    Forced : No

  10. #9
    Ev0's Avatar
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    Yes so it's Mpeg4 (H.265 / X264) which the Ultimo4K chipset doesn't support.


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  12. #10

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    OK thanks that solves that problem then.

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