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Thread: help needed with tiviar alpha + ( vix) picture freezing and jumping,

  1. #1

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    help needed with tiviar alpha + ( vix) picture freezing and jumping,

    Hi,
    Any help with a Tiviar alpha + ( vix ) picture freezing and jumping, starts off just doing it for a second every so often then progresses to two or three seconds every so often.

    picture has started to freeze and jump,

    already checked cables and changed to see if they was faulty,
    checked for updates and all is up to date,
    done reboots of box and this solves the problem for around five minutes then it starts back up again. gradually increasing in time and frequency,

    thanks for any help and advice in advance.

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    twol's Avatar
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    .......... a little more detail would help ... sat, cable, IPTV, VIX version ...... any particular channel..... information helps!!
    Gigablue Quad 4K & UE 4K
    .........FBC Tuners:
    ------------------> DUR-Line DCR 5-1-8-L4 Multiswitch to 1.5M dish(28.2E)
    ------------------> Spaun SUS 5581/33 NFA Multiswitch to 80 cm dish(19.2E)
    .......................> FBC & DVB-S2X into 90cm dish (27.5W) Opticum robust Unicable LNB
    AX HD61, Edision Osmio 4K+, Zgemma H9Combo, Octagon SF8008 , gbtrio4k, h9se using Legacy ports on multiswitches
    Zgemma H9 C/S into Giga4K

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    sorry should have included more info.

    sat feed,
    image : 5.1.032 (release) auto updated,

    it is a real mixture of channels there's been no set pattern to which it happens on, sky news, bbc, e4, pbs, them all really at some point over the last two weeks,

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    im just gonna pop to a neighbor as i live in a multi block to see if they are having trouble with their feed,
    will take my box there an see if i get the same trouble from their feed, in case its a problem with the feed coming into the flat

    will be back shortly to post

  5. #5
    adm's Avatar
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    Quote Originally Posted by duracell_rabbit View Post
    im just gonna pop to a neighbor as i live in a multi block to see if they are having trouble with their feed,
    will take my box there an see if i get the same trouble from their feed, in case its a problem with the feed coming into the flat

    will be back shortly to post
    In menu -> Setup -> audio and Video -> Settings what have you set the Refresh Rate to? UK television transmissions are 50Hz so if you have set Multi or 60Hz there may just be a problem with a frequency conversion. Try setting 50Hz.
    Xtrend ET10K, 2 x satellite tuners 28.2 (Sky FTA), 2 x hybrid (UK Freeview), Zgemma H9S (satellite)

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    help needed with tiviar alpha + ( vix) picture freezing and jumping,

    Multi works just fine on all my receivers. Also setting to multi wouldn’t that self adjust to suit both if need be?


    Sent from my iPhone using Tapatalk
    Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 4K with 1TB HDD, Dual FBC (Sat) tuners, 1x Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 2 with 1TB HDD 'White Edition', 2x DVB-S2 tuners
    Mut@nt HD2400 with 1TB HDD, 4x DVB-S2 tuners
    Fixed 28.2E Technomate 65cm Mesh Satellite Dish with Inverto Unicable II/JESS LNB and Inverto Unicable Splitter
    Fixed 28.2E Sky Zone 1 45cm Satellite Dish with Octo LNB
    (All receivers installed with the latest Dev build)

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    Andy_Hazza's Avatar
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    I suppose it can be dependant on drivers too.


    Sent from my iPhone using Tapatalk
    Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 4K with 1TB HDD, Dual FBC (Sat) tuners, 1x Hybrid DVB-C/T/T2 tuner
    Vu+ Solo 2 with 1TB HDD 'White Edition', 2x DVB-S2 tuners
    Mut@nt HD2400 with 1TB HDD, 4x DVB-S2 tuners
    Fixed 28.2E Technomate 65cm Mesh Satellite Dish with Inverto Unicable II/JESS LNB and Inverto Unicable Splitter
    Fixed 28.2E Sky Zone 1 45cm Satellite Dish with Octo LNB
    (All receivers installed with the latest Dev build)

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    Quote Originally Posted by Andy_Hazza View Post
    I suppose it can be dependant on drivers too.
    And perhaps the settings on the TV recieving the video information.
    Xtrend ET10K, 2 x satellite tuners 28.2 (Sky FTA), 2 x hybrid (UK Freeview), Zgemma H9S (satellite)

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    managed to sort it, with a bit of luck.
    i went into tuners and reconfigured them all, one by one,
    setting them on a setting that wouldn't work then setting them on the one that would.

    it seems to have fixed it

    thank you guys for all the input and help on here ,

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    Well i thought i had, the problem returned this evening,

    Was absolutely fine up until 11pm then all of a sudden it's back.
    Just a small freeze to start with lasted just over a second then about 2 minutes later it happened again but this time it lasted a couple of second,
    Then it started happening at a rate of every minute an lasted 2 seconds and is now doing it constantly.

    Any ideas, thoughts

  11. #11

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    Obscure thought but worth asking, how old is the Alpha and is the fault time/heat related i.e. only happens when it has been out of standby for a couple of hours? Does the fault appear in any recordings that are made at the time the fault is present.

    Have you tried a different TV/Screen in case it is that and not the STB.
    Last edited by Hebridean; 02-09-18 at 08:34.
    Vu+ UNO 4K SE - LAN
    Tiviar Alpha+ Plus - LAN
    3 PC's (two Win 7, one Dual Boot XP/Win 7 All with Hot Swap HDD Bays & LAN connected
    Netgear NAS 2 x 2TB Drive on same LAN
    Zone 2 Sky Dish (not connected) Triax 1m Dish - OCTO LNB

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