AV Settings 2160p black screen

**john doe** · 07-03-17, 19:01

I've been trying to set up 2160p on my receiver and every time I do this I get a black screen. on the display is say something on the lines of "is this image ok". then reverts back to 1080p

is this something to do with the tv setting, image or driver.

**DaMacFunkin** · 07-03-17, 19:27

You don't say what TV you have...?
Is it HDCP 2.2? Are your cables 18gbs?

**twol** · 07-03-17, 19:34

In my "office" setup everything goes through an Onkyo amp (cannot remember if its 2014 or 2015 model) but supposed to support hdcp 2.2 ..... needless to say I get a black screen on 2160.
If I connect either of my 4K receivers(sf4008 or HD51) direct to the 4K monitor its absolutely fine ... in either bootmode

**john doe** · 07-03-17, 19:46

LG 55 inch 4k tv bought over two years ago. I don't see any HDCP 2.2 on it and the HDMI port I 1.4.

the picture upscale on 1080i or p and looks good, byt cant get the 2160 to show up. this tells me that the tv is not HDCP 2.2 (I think)

**twol** · 07-03-17, 20:18

Its like my amp ...should be capable of passing the 4K signal thru to the TV ....... but doesn't

**Ashley69** · 07-03-17, 20:32

HDCP 2.2 is irrelevant. As long as you have got a high speed HDMI cable(2.0) connected from your receiver direct to your 4k TV then it should work.

**Andy_Hazza** · 08-03-17, 07:25

Originally Posted by john doe

LG 55 inch 4k tv bought over two years ago. I don't see any HDCP 2.2 on it and the HDMI port I 1.4.

the picture upscale on 1080i or p and looks good, byt cant get the 2160 to show up. this tells me that the tv is not HDCP 2.2 (I think)

You need to use a HDMI 2.0 port on your TV. Your TV may only have one and the others 1.4

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**john doe** · 08-03-17, 08:30

Originally Posted by Andy_Hazza

You need to use a HDMI 2.0 port on your TV. Your TV may only have one and the others 1.4

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thanks. will check this, as the hdmi I have is years old.

**Andy_Hazza** · 08-03-17, 08:38

Your 4K receiver should have come with an HDMI 2.0 lead, you also need to use this, not the old ones you've been using on your other boxes etc. Checklist for you is A/ TV > Use HDMI 2.0 port & B/ 4K Skybox > Use HDMI 2.0 lead that came with it.

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**john doe** · 08-03-17, 08:44

Originally Posted by Andy_Hazza

Your 4K receiver should have come with an HDMI 2.0 lead, you also need to use this, not the old ones you've been using on your other boxes etc. Checklist for you is A/ TV > Use HDMI 2.0 port & B/ 4K Skybox > Use HDMI 2.0 lead that came with it.

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spot on pal. never fitted the new cable just used the old.

**Andy_Hazza** · 08-03-17, 08:46

Fingers x'd buddy. Let us know if you get a result please.

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**Trial** · 08-03-17, 08:55

Hi twol,
is you AVR supporting 4K@60Hz? Early models only support 30Hz.

ciao

**john doe** · 08-03-17, 09:03

Originally Posted by Andy_Hazza

Fingers x'd buddy. Let us know if you get a result please.

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will do. the cable that came with the box is a bit short, but will try it and see and if works will order a longer lead

**john doe** · 08-03-17, 09:14

tried the cable and still nothing. I think its the tv

**Andy_Hazza** · 08-03-17, 09:21

Check the TV Manual to be sure.

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