punisher
10-06-11, 19:11
This tutorial is going to show you how to use the new Log Manager in ViX.
This is an important part of the development of ViX Image as it enables the devs to fix any issues that you guys out there may come across, in particular Green Screen Crashes.
Its a great feature as it enables you lot to send the logs right from your box without having to do anything else.
I can't stress this enough, it is important that you send these logs if you want to have your problem fixed. Below i will show you how to use it as it is a new feature.
To access the Log Manager you need to navigate to Menu/Setup/System/Logs and in there you will see Settings and Logs Manager like below
9369
Now you will check the Settings Menu to make sure they are configured correctly. The screenshot below will show you the configs i have which do the job nicely :p
9376
Press Green to save the settings if you have changed any of the default ones. Then go into Logs Manager and this is where your Crash Logs will show up (if you have any green screen crashes) Mine below shows a few
9374
If this is your first time going into Logs Manager then you will need to setup a few details first and you can do this by pressing the Menu button on ur remote and it will bring up the followin screen
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Please fill out the details below like i have as this will enable us to find out who the logs came from. The email is there so you can recieve a copy of the log too and also if we need to email you for more details etc etc :p Once it is all setup then Press Green to save and it will take you back to the Log Manager screen.
Now you are setup and ready to send logs.
Select the Log you want to send (I chose the last one) and press OK and it should have a green tick in it like below
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Press the Blue button to send and you will see the this confirmation dialogue
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Select Yes to send the one selected (you can send more than one log at a time too)
The next screen will ask you if you want to add any additional information. Press Yes if you would like too or No if you just want to send the log
9370
If you press YES to add any additional information then you see the screen below
9371
Now if you press YES, then you can navigate to a location on your reciever where you have saved a txt file which could have details of what you were doing at the time of the crash. It will attach it to the Log and send it.
If you press NO you can type a little message using the onscreen keyboard and that will too attach it to the email.
Once you are happy with the message and you have Pressed OK, you will now have successfully sent the logs to the dev team and you will see a similar screen below
9378
Please when mentioning your Crash Log in the forum, add the Ref number that you get in the screen above Ref: 1307727963.33 as it will help us finding who the log belongs too.
Once the Log is sent you will see that there is a Green Tick next to it in the box, this is to show that you have already sent this log like below
9375
There we have it nice and simple :p Like i said it is a big help to the guys when we have these logs and even more helpful with a bit of detail about what you were doing when you got this crash ... whether you put this in the forum post or attach it to the log you are sending.
Please do not abuse this system as it is there to help us help you and not end up trying to fix stuff that doesnt need to be fixed
Any queries or questions dont hesitate to ask :p
This is an important part of the development of ViX Image as it enables the devs to fix any issues that you guys out there may come across, in particular Green Screen Crashes.
Its a great feature as it enables you lot to send the logs right from your box without having to do anything else.
I can't stress this enough, it is important that you send these logs if you want to have your problem fixed. Below i will show you how to use it as it is a new feature.
To access the Log Manager you need to navigate to Menu/Setup/System/Logs and in there you will see Settings and Logs Manager like below
9369
Now you will check the Settings Menu to make sure they are configured correctly. The screenshot below will show you the configs i have which do the job nicely :p
9376
Press Green to save the settings if you have changed any of the default ones. Then go into Logs Manager and this is where your Crash Logs will show up (if you have any green screen crashes) Mine below shows a few
9374
If this is your first time going into Logs Manager then you will need to setup a few details first and you can do this by pressing the Menu button on ur remote and it will bring up the followin screen
9373
Please fill out the details below like i have as this will enable us to find out who the logs came from. The email is there so you can recieve a copy of the log too and also if we need to email you for more details etc etc :p Once it is all setup then Press Green to save and it will take you back to the Log Manager screen.
Now you are setup and ready to send logs.
Select the Log you want to send (I chose the last one) and press OK and it should have a green tick in it like below
9372
Press the Blue button to send and you will see the this confirmation dialogue
9377
Select Yes to send the one selected (you can send more than one log at a time too)
The next screen will ask you if you want to add any additional information. Press Yes if you would like too or No if you just want to send the log
9370
If you press YES to add any additional information then you see the screen below
9371
Now if you press YES, then you can navigate to a location on your reciever where you have saved a txt file which could have details of what you were doing at the time of the crash. It will attach it to the Log and send it.
If you press NO you can type a little message using the onscreen keyboard and that will too attach it to the email.
Once you are happy with the message and you have Pressed OK, you will now have successfully sent the logs to the dev team and you will see a similar screen below
9378
Please when mentioning your Crash Log in the forum, add the Ref number that you get in the screen above Ref: 1307727963.33 as it will help us finding who the log belongs too.
Once the Log is sent you will see that there is a Green Tick next to it in the box, this is to show that you have already sent this log like below
9375
There we have it nice and simple :p Like i said it is a big help to the guys when we have these logs and even more helpful with a bit of detail about what you were doing when you got this crash ... whether you put this in the forum post or attach it to the log you are sending.
Please do not abuse this system as it is there to help us help you and not end up trying to fix stuff that doesnt need to be fixed
Any queries or questions dont hesitate to ask :p