Warning to three dishonest customers!

[world-of-satellite.co.uk]

In the last month we have received three chargebacks from three dishonest customers and have decided to post the details here as we know these customer's frequent this forum.

Chargeback 1. Mr Richard William order 2x Clarke-Tech ET-9000 on 07-03-11. Luckely we felt that something was wrong with this order and recalled the parcel. We then asked Mr William to arrange collection bringing along Photo ID, but this never happended and the goods remained with us. This is currently being investigated by the card issuer and our payment processor. Rest assured Mr William, once the investigation is complete by them we will be handing your details over to the Police for attempted fraud!

Chargeback 2. A customer ordered 2x Technomate TM-7102 on 09-03-11 to the value of £859! These where delivered to the billing address. We have full signed tracking details for this order. This is currently being investigated by the card issuer and our payment processer. If the chargeback is not cancelled we will be instigating legal proceedings, informing the Police of this fraud and we will name and shame this customer here! All details will be posted, such as IP, billing address and email address.

Chargeback 3. A customer ordered 3x VU+ Duo to the value of £1047! These where delivered to the billing address. We have full signed tracking details for this order. This is currently being investigated by the card issuer and our payment processer. If the chargeback is not cancelled we will be instigating legal proceedings, informing the Police of this fraud and we will name and shame this customer here! All details will be posted, such as IP, billing address and email address.

[wullboy]

F**king shoking m8, i hope it all works out and these guy`s should be named & shamed on here ...... [ there username if this is poss ]

[paul362]

F**king shoking m8, i hope it all works out and these guy`s should be named & shamed on here ...... [ there username if this is poss ]

I totally agree Twats.

Hope your well anyway Steph.

[Blu-ray]

Can someone tell this honest member what chargeback is ?.

[Stanman]

Complete and utter C***, the ones who have recived the goods you should report to the police anyway Steph, their conman short and simple.

Chargeback is when you can call a payment back by claiming you did not authorize it, its most easily done on CC.

[basilyoung]

Thats a big hit you have taken, and hope that the backsides get clobbered, its hard enough to make a living, with out thieves, screwing you

baz

[silverfox0786]

fook me i was really hoping they wont come in three sorry mate for yr loss

i hope u can get it sortted

and you twats that did this give him his well earned money or goods back

pheonix has a itchy trigger finger and im sure it wont be hard for him to find ya

[Larry-G]

fook me i was really hoping they wont come in three sorry mate for yr loss

i hope u can get it sortted

and you twats that did this give him his well earned money or goods back

pheonix has a itchy trigger finger and im sure it wont be hard for him to find ya

i have resisted the urge to reply, but needless to say i am on offer to complete certain "tasks" if asked. i also have several good friends with full access to the PNC database if it comes to that.

[emporer]

I really hope the scum get what they deserve. Not sure how a chargeback works but it doesnt sound good at all.

[andyblac]

my mum used to work for the met police (now retired), but i'm sure she still has contacts in there just let me know if you want me to ask :), as our sponsor i really do hope you get these gits sorted, if not i'm sure that we the members of the forum will gladly donate some funds to help cover your costs. i certainly will. i would hate to loose our best site sponsor we have had, and i am sure Steph agrees.


Hope you get it sorted.

Andy.

[world-of-satellite.co.uk]

if not i'm sure that we the members of the forum will gladly donate some funds to help cover your costs. i certainly will. i would hate to loose our best site sponsor we have had


Thanks for the kind offer, but dont worry we wont be going no-where. I'm a great believe in 'what goes around, comes around', so I'm sure these guys will get what they deserve.

[MKD]

What arses , don't kow how they sleep at night .

P.S Qbox HD Mini still going strong mate :thumbsup:

[punisher]

absolutely shockin mate that they would do that ... hope they get what they deserve mate too and please do name and shame em here as im sure everyone would like to know who it was so other can be made aware to avoid doing business with them

[bobonthejob]

dumb ones.... crazy people....

[cactikid]

i believe justice will happen and you will get your money,i hope they have to keep looking over there shoulders,with you all the way:thumbsup:

[digidude]

tw@ts, name and shame them

no matter what happens, get the police involved, as someone has comitted the crime of 'obtaining goods by deception' as well as theft and fraud, if the people have used their own cards, then said its an unauthorised charge, then they are also guilty of 'exemption of liability'

the first one is still attempted fraud, as the parcel was initially dispatched, then the full cycle of events had already happened

id take all 3 to court, you can file online (@£80 each case) and they are liable for the costs, you can also add interest at a daily rate from the time you dispatched the goods, to the day the case is awarded in your favour, then if they dont pay up, you send in the bailiffs, again at their expense

good luck m8, scumbags like these should be beaten with rusty co-ax

[silverfox0786]

Sicilian can you start a donation fund please it alot of money the sponsor has lost and we all would like to help and i sure as hell dont wanna loose my regular sat supplier

:D

[bazeze]

what goes around comes around

[bo-hlala]

What arses , don't kow how they sleep at night .

P.S Qbox HD Mini still going strong mate :fart2:

[xarqi]

You may be in trouble with the first case.

A person orders some goods from you, with delivery included, and authorises full payment.
You get a bad feeling in your water, or whatever, and block delivery, keeping the goods instead.

The purchaser, who had a contract that included delivery, must now turn up in person to collect the goods for the transaction to be concluded. However, it is you who broke the contract by not delivering the goods as agreed, and the purchaser is under no obligation to dance to your tune.

Since you are holding the goods with no intention of delivering them, and also the money, the customer seems to me to be fully justified in instigating a chargeback. That is what they are for - to recover your money when goods are not delivered.

Now, you name the person in public and describe them as dishonest, leaving yourself open to a suit for defamation.

Maybe there is more to it than you have described, but I think you may need to consider doing some rapid back-pedalling, or getting on the phone to your solicitor.

[Alias1]

Dont know about the UK but in Australia if the bank finds out you have received the goods as per advertised no way are they going to refund you the money.
Also I agree with the post above

[silverfox0786]

You may be in trouble with the first case.

A person orders some goods from you, with delivery included, and authorises full payment.
You get a bad feeling in your water, or whatever, and block delivery, keeping the goods instead.

The purchaser, who had a contract that included delivery, must now turn up in person to collect the goods for the transaction to be concluded. However, it is you who broke the contract by not delivering the goods as agreed, and the purchaser is under no obligation to dance to your tune.

Since you are holding the goods with no intention of delivering them, and also the money, the customer seems to me to be fully justified in instigating a chargeback. That is what they are for - to recover your money when goods are not delivered.

Now, you name the person in public and describe them as dishonest, leaving yourself open to a suit for defamation.

Maybe there is more to it than you have described, but I think you may need to consider doing some rapid back-pedalling, or getting on the phone to your solicitor.

you dont know the full story and its not my place to say but the seller fullfilled his part and the goods where returned by couriour after a week sitting in depot at which point seller decided to not continue the transaction till verification was shown

which is within the sellers rights

the fact that the buyer decided to not persue the transaction for almost 2 weeks of contacting him was what triggered this to be possible fraud otherwise any one would have atleast contected asking where is my goods
or atleast persued the couriour calling card left at address

i am a trader myself and know the score and how things work

so now u tell me you buy an item and its sent out and u just leave it sitting at depo not contacting depot or seller and then when seller contacts you then u dont reply or answer

i doubt that unless yr dodgy

[world-of-satellite.co.uk]

Sicilian can you start a donation fund please it alot of money the sponsor has lost and we all would like to help and i sure as hell dont wanna loose my regular sat supplier

:D

Thanks for the offer, but theres no need. Yes its made a dent in the cash flow, but we aren't going no-where :)

[world-of-satellite.co.uk]

You may be in trouble with the first case.

A person orders some goods from you, with delivery included, and authorises full payment.
You get a bad feeling in your water, or whatever, and block delivery, keeping the goods instead.

The purchaser, who had a contract that included delivery, must now turn up in person to collect the goods for the transaction to be concluded. However, it is you who broke the contract by not delivering the goods as agreed, and the purchaser is under no obligation to dance to your tune.

Since you are holding the goods with no intention of delivering them, and also the money, the customer seems to me to be fully justified in instigating a chargeback. That is what they are for - to recover your money when goods are not delivered.

Now, you name the person in public and describe them as dishonest, leaving yourself open to a suit for defamation.

Maybe there is more to it than you have described, but I think you may need to consider doing some rapid back-pedalling, or getting on the phone to your solicitor.

Your right, I haven't posted the exact full chain of events for Chargeback 1. So here it is: -

Buyer order's goods, we dispatch. Buyer is not home to take delivery on two attempts. Goods sit in couriers warehouse for 5 days, then they are returned to us as buyer did not collect with photo ID.

We are then left wondering what on earth is going on, so upon receipt of the returned goods we contact the buyer. The mobile number had somekind of answerphone system where the call is screened, anyway this anserphone system had someone else's name which we found curious. We then emailed the guy, who then replied with another phone phone number to call. When we called we where given some story that the first number was work number and this second number was a personal mobile. Anyway cut a long story short we agreed to re-send the goods a second time at our expense providing he'd be home to accept delivery.

Goods have now gone out a second time, low and behold the guy is not home for delivery! We then telephone the second number again and the line is dead! At that point we decided enough is enough and recalled the parcel and had it returned.

We then emailed the guy and gave him two choices as follows: -

1. Scan photographic ID and a utility bill of the card holder and email to us, then we would re-send the goods provided he paid for the shipping.

2. Collect from us as we are within driving distance from him, providing he bought along photographic ID and a utility bill.

He then failed to do any of the above, instead he contacted us asking if a friend could collect! So I ask you this, would you agree to give nearly £800's worth of goods to a friend without any of the ID? Think not! On the phone he agreed that he would arrange the photo ID and decide weither to collect or have them re-sent. We where waiting for his decision when we got the chargeback, never once did this guy call and cancel the order. In now way or form where we holding the goods refusing to send them, we where simply asking for photographic ID and proof of address.

This matter will be handed over to the police.

[pooface]

WOS, full details did not need to be given to justify the case! But, as you can see, this was obviously a case of fraud...

Let's hope that the police actually do their job and catch all of these thieving #?@!%^&£@'s!!!

[Maxwell]

Your right, I haven't posted the exact full chain of events for Chargeback 1. So here it is: -

Buyer order's goods, we dispatch. Buyer is not home to take delivery on two attempts. Goods sit in couriers warehouse for 5 days, then they are returned to us as buyer did not collect with photo ID.

We are then left wondering what on earth is going on, so upon receipt of the returned goods we contact the buyer. The mobile number had somekind of answerphone system where the call is screened, anyway this anserphone system had someone else's name which we found curious. We then emailed the guy, who then replied with another phone phone number to call. When we called we where given some story that the first number was work number and this second number was a personal mobile. Anyway cut a long story short we agreed to re-send the goods a second time at our expense providing he'd be home to accept delivery.

Goods have now gone out a second time, low and behold the guy is not home for delivery! We then telephone the second number again and the line is dead! At that point we decided enough is enough and recalled the parcel and had it returned.

We then emailed the guy and gave him two choices as follows: -

1. Scan photographic ID and a utility bill of the card holder and email to us, then we would re-send the goods provided he paid for the shipping.

2. Collect from us as we are within driving distance from him, providing he bought along photographic ID and a utility bill.

He then failed to do any of the above, instead he contacted us asking if a friend could collect! So I ask you this, would you agree to give nearly £800's worth of goods to a friend without any of the ID? Think not! On the phone he agreed that he would arrange the photo ID and decide weither to collect or have them re-sent. We where waiting for his decision when we got the chargeback, never once did this guy call and cancel the order. In now way or form where we holding the goods refusing to send them, we where simply asking for photographic ID and proof of address.

This matter will be handed over to the police.

My first instinct on this is that somebody has got hold of someone else's credit card details (possibly a family member) and used it to buy the goods without permission, they cannot collect the goods as photo ID is required which would show that they are not who they claim to be hence the need to send a friend along to collect, in all probability the friend would actually be the perpetrator of this fraud. I then think that the proper owner of the credit card has found out what has been going on in his absence and quite rightly instigated the chargeback. If the perpetrator is a close family member the real credit card holder may not want to get them into serious trouble with the law so is currently keeping quiet. It would be better if they had contacted you directly and told you what was going on but they haven't so you are right to call in the Police and I'm sure that any subsequent investigation will reveal the truth.

Just my thoughts.

As for the other scumbags, Nail em to the wall of your shop, I hate thieves

[digidude]

My first instinct on this is that somebody has got hold of someone else's credit card details (possibly a family member) and used it to buy the goods without permission, they cannot collect the goods as photo ID is required which would show that they are not who they claim to be hence the need to send a friend along to collect, in all probability the friend would actually be the perpetrator of this fraud. I then think that the proper owner of the credit card has found out what has been going on in his absence and quite rightly instigated the chargeback. If the perpetrator is a close family member the real credit card holder may not want to get them into serious trouble with the law so is currently keeping quiet. It would be better if they had contacted you directly and told you what was going on but they haven't so you are right to call in the Police and I'm sure that any subsequent investigation will reveal the truth.

Just my thoughts.

As for the other scumbags, Nail em to the wall of your shop, I hate thieves

If this is the case, then the original card holder is guilty of exemption of liability, and liable for all costs to the shop, so either the card holder gets charged with an offence, or coughs to who used the card, and they get charged with fraud, theft, obtaining goods by deception, etc

[xarqi]

That clarifies the situation greatly. Thanks for that. There was a lot more to it than a person buying something which you decided not to deliver, who then set about getting their money back through the correct channel, as it seemed on the surface.

Oddly enough, I was in the opposite position last year. I pre-ordered and paid for a Vu+ Duo from a supplier here in NZ, just before they were to be released. Time passed - no delivery. Emails were swapped and lots of excuses given and promises made. Time passed and still no delivery. I found out that the importer had stock, and units were being supplied through other vendors with no problems. I gave an ultimatum - deliver or refund. Nothing happened. I instigated a chargeback and recovered my money that way. A few months later, the person was convicted of multiple counts of fraud.