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View Full Version : Ultimo4K freezing when pressing standby button


thecaretaker
25-07-22, 17:19
I'm trying to work out what problem I have. After watching 1-2 hours from the hard drive, when I press the standby button, the box is freezing. No buttons are responsive. Can't ftp or see webif. The only fix is to press the power button off and on again. I don't think this is an OpenVix issue.

It only happens after a long period of of disk usage. If I view content via samba or DNLA for 10-20 mins, it doesn't happen. But after a couple of hours, it freezes every time.

I think it is either the hard disk is failing (although it appears to be working OK) or more likely, I suspect a power capacitor thingy is giving up the ghost and there might be a voltage issue. I've had the box a long time, I got it soon after the Ultimo4K came out.

I've tried a few weeks of not using the hard drive and it hasn't happened since.

I see that VU don't make the Ultimo4K anymore. But they do make a Duo 4K SE which seems to have a faster processor than the Ultimo4K. Looks much the same as the Ultimo4K but would welcome any advice. Is there a better quality brand I should consider?

A silly question, if I were to buy a Duo 4K SE from WofS (with the same tuner) would I be able to use an Ultimo4k OpenVix settings backup to get up and running faster or do I have to start from scratch? (Think I might know your answer to that one)
Huevos
26-07-22, 09:11
So you are part way through playing a movie, and without stopping the movie playing you put the box straight in standby?

You really need to get us a debug log so we can see what is happening.
thecaretaker
26-07-22, 19:13
No, I always return the to normal TV viewing before pressing the standby button. I use Samba or miniDLNA to view recordings on the TV. I always return to normal viewing before going into Standby. I have a Bower & Wilkins Panorama 2 soundbar, Panasonic OLED TV and Ultimo4K and if I don't go into standby from normal TV viewing it can get confused and not start up with one press.

The box totally freezes and I can't get access to anything on the hard drive. All I can do is turn the power off and back on, but when I do that any log files are cleared.
Huevos
26-07-22, 20:02
Ok so setup debug logs and next time it happens post the log.
twol
26-07-22, 20:16
No, I always return the to normal TV viewing before pressing the standby button. I use Samba or miniDLNA to view recordings on the TV. I always return to normal viewing before going into Standby. I have a Bower & Wilkins Panorama 2 soundbar, Panasonic OLED TV and Ultimo4K and if I don't go into standby from normal TV viewing it can get confused and not start up with one press.

The box totally freezes and I can't get access to anything on the hard drive. All I can do is turn the power off and back on, but when I do that any log files are cleared.
Log files are not cleared, although the last log entries may be missing
thecaretaker
26-07-22, 22:54
OK, I'll have a play tomorrow to see what I can get.
thecaretaker
27-07-22, 11:49
I've been trying since 6am this morning and I can't get it to freeze now. This may take a long while, but if it does freeze again I'll post the log file here. Maybe it was OpenVix related and something with the latest .08 version has fixed the issue or by reinstalling Samba has fixed it.
Huevos
27-07-22, 14:19
Or turning on debug logs fixed it. :D
birdman
27-07-22, 16:31
So you are part way through playing a movie, and without stopping the movie playing you put the box straight in standby?I sometimes do that accidentally (e.g. last night). Doesn't cause a problem*. The movie restarts when you press the power button again.

* and, if it did, then the power button should be ignored during playback.
Huevos
27-07-22, 17:26
I sometimes do that accidentally (e.g. last night). Doesn't cause a problem*. The movie restarts when you press the power button again.

* and, if it did, then the power button should be ignored during playback.Yes, I know that works. I was just trying to confirm exactly what the OP was doing.
LbCwby
16-04-24, 22:34
Hi,
a bit late to react, but I also had this: sometimes hitting the standby button would work, but irregularly it would freeze the box. Also, if did goto standby, sometimes it could take 2-8 seconds to actually do so.

Possibly it has to do with Bluetooth on the Vu+, being enabled or not.

This is what I noticed after putting the 6.5.002 version on the box:
It does not automatically install the Bluetooth-program. I only noticed that after half a day or so, because my Bluetooth remote only worked when pointing it to the box. Without Bluetooth it behaves like any ordinary remote.
I had put the box to standby once or twice in that (no Bluetooth) time, and it was lightning fast in going to standby, very uncommon compared to the past 2 years or so.
Because it did miss the Bluetooth connection for the remote, I downloaded / installed it.
So, then I tried:
- Bluetooth ON, delay was there, and it did fail to put it in standby twice.
- Bluetooth OFF, instantly going in standby, not failed.
So, I now have made it a habit to switch Bluetooth OFF a few minutes before I want to switch the box to standby, and switch it ON at the beginning of the evening.

I know, lengthy(ish) explanation, but I hope it can help others.
And, as seemingly Vu+ need to update the Bluetooth drivers, which is not going to happen I believe, above is the way I'll do it on my box.

Have fun and enjoy yourselves
Hans