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Scherzzo
28-02-20, 18:29
Hi All,

Just got zero 4k from sponsor, when going through the wizard and I get to 'This start wizard will guide you through the basic setup of your vu zero4k. Presss the ok button on your remote control to move to the next step'

When I get to this no buttons including the ok seem to work, I have tried a re-flash but same issue.

Any ideas what the issue could be?

Scherzzo
ronand
28-02-20, 18:39
Batteries?
Scherzzo
28-02-20, 18:44
Guys it's cool, got it sorted, I change the room where I installed it and it worked perfectly fine, weird!!!
birdman
28-02-20, 18:45
Any ideas what the issue could be?

You've got something blocking the IR receiver on the box?
The remote has no batteries in it?
The remote does have batteries in it, but it's not working?


To check 3. use a digital camera (a phone camera will do), point the remote at it and press a button. Does the camera screen show a (pinkish?) flash from the end of the remote?
Scherzzo
28-02-20, 18:48
The remote was working up until that point in the set up process and then nothing. I moved the box to install in the sitting room and it worked fine, very strange
Sicilian
28-02-20, 19:19
Do you have both the Receiver visible and external IR extender? If so leave only one visible, do not use both.

Try another VU+ remote if you have one.

Try a USB re-flash.
Scherzzo
29-02-20, 09:04
The wife is in bed at the minute so cant try anything till later but last night both remotes (one from duo2 and new one) both didnt work at all, works perfectly downstairs and is really snappy. Would the IR from the tv be interfering with the IR from the box?

I tried the IR extender but had both in line of sight so will try that later
v8rick
29-02-20, 10:45
Plasma tv ? old problem with solo2
Scherzzo
29-02-20, 13:55
Do you know, It is a plasma tv! Whats the story there?
Sicilian
29-02-20, 14:07
Do you know, It is a plasma tv! Whats the story there?

Keep the receiver as far away from the Plasma TV as possible.
Scherzzo
29-02-20, 14:12
Will do, cheers!
ronand
29-02-20, 15:16
Its always a good excuse when you need to convince the missus that you need one of those new 4k tellies
Sicilian
29-02-20, 15:26
Its always a good excuse when you need to convince the missus that you need one of those new 4k tellies

Yes just think of the electric it will save them! :D
v8rick
29-02-20, 21:31
Good old plasma glare