Unable to tune channels

[bartjunited]

Since this morning I have been unable to tune my cable channels using ABM

I am getting a message of Tune Failed when trying to watch a channel.
So as this worked perfectly last night as I was watching Sky Sports I thought it might be a retune of frequencies.
Therefore trying to retune the channels using ABM.

However getting a message saying it failed to tune on Tuner A or Tuner B.

I have tried to update the provider files in ABM but this didnt help

Any ideas

TIA Bart

[abu baniaz]

ABM threads are meant to have debug logs. Saves the question after question of what settings you are using

[bartjunited]

ABM threads are meant to have debug logs. Saves the question after question of what settings you are using

sorry didnt know that
how do i provide logs?
I wasnt sure 100% that it is ABM either

TIA5897258972

pls see the log attached
I believe this is the correct one??

[abu baniaz]

2. Check your tuner configuration is still correct.

3. Double check your cabling, ensure nothing has worked loose.



1. Check the Virgin status page for any issues in your area.





In the ABM section, there is a sticky thread, it has full details/instructions about log files. But before you do that, perform a manual, complete scan. If you don't find any channels at all, there is a signal issue. it's no point checking ABM.

[bartjunited]

2. Check your tuner configuration is still correct.
checked all ok

3. Double check your cabling, ensure nothing has worked loose.
checked all ok


1. Check the Virgin status page for any issues in your area.

checked all ok



perform a manual, complete scan.
did this and all I get are 4 blue bars when it runs the scans??

[v8rick]

all gone here FBC tuner no sport sd