4K Playback problem

[taximonkey]

Hi, I am looking for some help trying to play UHD content which I downloaded.
I have a Vu+ duo 2 running Open vix and I am trying to play mkv files of the Haunting of Hill House.
The properties of the files say Frame width 3840 Frame height 1920 Total Bitrate 448kbps Frames per second 23.98. And the files are quite large 10 episodes of about 10gb each.
When I try to play these files I am getting audio only and subtitles until I turned them off but no video.
I am using the default recorded content player to play these. Is there a codec I need to install to enable playback of these files or another player I could set to be the default player or is playback of these not possible on this box?
Thanks.

[ccs]

You say you have a Vu+ duo 2, but post in a thread for VU+ Ultimo4K ??

[Andy_Hazza]

Hi, I am looking for some help trying to play UHD content which I downloaded.
I have a Vu+ duo 2 running Open vix and I am trying to play mkv files of the Haunting of Hill House.
The properties of the files say Frame width 3840 Frame height 1920 Total Bitrate 448kbps Frames per second 23.98. And the files are quite large 10 episodes of about 10gb each.
When I try to play these files I am getting audio only and subtitles until I turned them off but no video.
I am using the default recorded content player to play these. Is there a codec I need to install to enable playback of these files or another player I could set to be the default player or is playback of these not possible on this box?
Thanks.

The Vu+ Duo2 is not a 4K receiver, so no chance of 4K content playback.


Sent from my iPhone using Tapatalk

[Ev0]

Duo2 will not play 4K video as it's not capable of it.

If you actually meant you have an Ultimo4K, then it's probable that the mkv's are H.264 (mpeg4) and the Ultimo4K does not support H.264 4K.

[taximonkey]

Sorry im thick I used to have the duo 2 now its the Ultimo 4k box ive got that I need help with.

[ronand]

Use a program like mediainfo
mediaarea.net/MediaInfo to find out what codecs are used in the file.

[taximonkey]

Thanks I will take a look.

[taximonkey]

Getting this info about the file.

General
Unique ID : 96458291936788706391711664081381401527 (0x489130F7E4ABA7025A5F40195520A3B7)
Complete name : \\NASF62651\Multimedia\Video\The.Haunting.of.Hill. House.S01.2160p.NF.WEBRip.DDP5.1.Atmos.x264-DEFLATE[rartv]\The.Haunting.of.Hill.House.S01E01.2160p.WEBRip.X2 64-DEFLATE.mkv
Format : Matroska
Format version : Version 4
File size : 14.0 GiB
Duration : 59 min 39 s
Overall bit rate : 33.5 Mb/s
Encoded date : UTC 2018-10-13 00:01:01
Writing application : mkvmerge v26.0.0 (master: 2421163 / deflate: bf61384) [X86_64]
Writing library : libebml v1.3.6 + libmatroska v1.4.9

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings : CABAC / 6 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 6 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 59 min 39 s
Bit rate : 32.4 Mb/s
Width : 3 840 pixels
Height : 1 920 pixels
Display aspect ratio : 2.000
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.183
Stream size : 13.5 GiB (97%)
Writing library : x264 core 157 r2932+2 (master: 303c484 / tmod: 1b88d0a) [X86_64]
Encoding settings : cabac=1 / ref=6 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=umh / subme=11 / psy=1 / psy_rd=1.05:0.05 / mixed_ref=1 / me_range=48 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=6,6 / fast_pskip=0 / chroma_qp_offset=-3 / threads=54 / lookahead_threads=13 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=10 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=17.0 / qcomp=0.75 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.25 / pb_ratio=1.20 / aq=3:0.65
Language : English
Default : Yes
Forced : No

[Ev0]

Yes so it's Mpeg4 (H.265 / X264) which the Ultimo4K chipset doesn't support.

[taximonkey]

OK thanks that solves that problem then.