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claus
25-03-18, 07:20
When i scroll in EPG or in between the programs, then the box crashes.

When crach the front display is green in the bootom.

Have just enabled the logfiles.
Running

Mærke & Model: Vu+ Ultimo4K
Chipset: 7444s
Total hukommelse: 1439948 kB free / 1616052 kB total
Boxens drifttid: 0:01

OE system: OE-Alliance 4.1
Firmware version: OpenViX 5.1.022 (2018-03-23)
Kernel / Driver versionsdato: 3.14.28 / 20180315

Best regards Claus



From log:
Sicilian
25-03-18, 07:30
We need the actual crash log please.

Also where is your EPG set to be stored? What location?
claus
25-03-18, 07:55
EPG location /media/hdd

Just crashed / froze againg but no log in /home/logs

but no crash log in /home/root only debug

Have enabled sending logs .. But where do they end? ( the email (CC my own mail) have just arrived with a subject "Ref: 1521960895.17" is this the ref number ?

Claus
Andy_Hazza
25-03-18, 08:23
If no crash log then the box hasn’t crashed.


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adm
25-03-18, 10:40
If no crash log then the box hasn’t crashed.


Does the box need to be rebooted after enabling the logs settings?
Andy_Hazza
25-03-18, 11:11
Yes it does.


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claus
26-03-18, 11:40
If no crash log then the box hasn’t crashed.


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It makes the rotating VIX symbol and after a while the screen goes black.
The lcd changes colour to a green in some of the display and black in some.

To get it up and running again, it has to be powered off an back on again..

Claus
ccs
26-03-18, 11:47
but no crash log in /home/root only debug
Maybe post this log as an attachment?
claus
26-03-18, 14:41
Maybe post this log as an attachment?

It's in the first post..

Claus
ccs
26-03-18, 14:57
It's in the first post..Thanks - when you referred to "sending logs" I assumed there wasn't one attached.
birdman
26-03-18, 19:29
Just crashed / froze againg but no log in /home/logsDid it crash or did it freeze/lock-up? These are very different things.
The log in #1 doesn't show any crash. It doesn't show anything much of use. The last thing was a (successful) check for Oscam running.
claus
26-03-18, 20:53
Did it crash or did it freeze/lock-up? These are very different things.
The log in #1 doesn't show any crash. It doesn't show anything much of use. The last thing was a (successful) check for Oscam running.

Se #7

It must be a freeze since there is no response when using the remote, and the other symptoms as in #7.
How can I get some better diagnostics data ?


Claus
birdman
26-03-18, 21:38
Se #7

It must be a freeze since there is no response when using the remote, and the other symptoms as in #7.
How can I get some better diagnostics data ?Not sure you can.
The odd thing about that log is that it makes no reference to putting up the Vix spinner, which you say you saw, so:

where are the debug logs kept?
is that file-system full (unlikely, but better to find out now ....)?
has this just started to happen?
ccs
26-03-18, 22:41
... the debug logs are in /home/root (same as @adm in another thread).
claus
27-03-18, 09:01
... the debug logs are in /home/root (same as @adm in another thread).

Got a crash file this morning. But not with the same actions as the other day.

Se attached files.

Claus
birdman
27-03-18, 12:42
Hmmm...., not much help but I'm sure there have been other similar crashes when the EPG data is odd/incorrect in some way, but there's insufficient info to track down where the problem occurs.
You do seem to be picking up incorrect EPG data (programmes starting after they finish?).
abu baniaz
27-03-18, 13:06
Is this affected by clock changes? If so, might be an idea to clear the EPG cache and re-import.
claus
27-03-18, 15:26
Uninstalled and reinstalled again.. And then a new crash... se attached.

Claus
ronand
27-03-18, 15:50
Uninstalled what? Its the epg data on your hard drive that may be corrupted
claus
27-03-18, 16:43
Uninstalled what? Its the epg data on your hard drive that may be corrupted

Deleted the EPG data on the HD.
Uninstalled the CrossEPG and installed it again.

This problem has started after the last software upgrade ( can't remember the last version)

Best regards Claus
ccs
27-03-18, 16:59
Deleting epg.dat from the hd is not always as easy as it sounds......

Try http://www.world-of-satellite.com/showthread.php?52890-Remove-EPG
ronand
27-03-18, 17:12
Its important to remove the crossepg folder from the hard drive as well as the epg.dat - the method in the post above will do that.
birdman
27-03-18, 19:43
Uninstalled and reinstalled again.. And then a new crash... se attached.

ClausYes. This one is a crash (not a hang) and is related to CrossEpg plugin, which you'd just installed.
claus
27-03-18, 22:21
Yes. This one is a crash (not a hang) and is related to CrossEpg plugin, which you'd just installed.

No it has been installed all the time... I just removed it and installed it again to get the EPG file deleted.

It have been working without problems before.

Think I will du a new install on the receiver ...

Claus
abu baniaz
28-03-18, 00:41
CrossEPG keeps a folder after uninstall as the contents were not added by opkg. You can use this script/plugin to remove it completely

Use the script/plugin @ccs linked to.
claus
28-03-18, 13:35
CrossEPG keeps a folder after uninstall as the contents were not added by opkg. You can use this script/plugin to remove it completely

Use the script/plugin @ccs linked to.


Removed cross efg again , ran the script , installed EPG importer.
When i go in EPG menu press arrow down and after som channel changes (still in EPG menu) the boks crashes...

Tried to make a movie of it, but it's not possible to upload.

Best regards Claus
Andy_Hazza
28-03-18, 17:16
I would start again and setup your receiver from scratch using the newest ViX image.


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